Troubleshoot scanners issues with Howly

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Fast and efficient scanner issues troubleshooting with Howly experts

Do you constantly see error messages while scanning? Or maybe all images come in black and white, no matter what you do? Maybe your scanner is not connecting to the computer? We understand your struggles. The Howly team is here to help you fix any scanner issues.

Get consultations from the top experts 24/7

We provide you with a unique step-by-step guide within minutes. Howly is a team of certified professionals passionate about tech and helping people solve their problems. Forget about hours of searching with requests like “My scanner is not working. What should I do?”. We will do all the hard work for you, so you can just implement our recommendations, and everything will work as intended!

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Most popular scanners issues we can fix

All issues related to scanner malfunctioning may be divided into two main groups of causes: hardware and software. Modern scanners are complex and often serve as several devices simultaneously. And it results in various glitches, where the scanner is not working as it should. Here are the most popular issues which our experts deal with every day:

  • The PC can't find the scanner;
  • The scanner doesn’t send results to the computer;
  • The scan button refuses to work;
  • Bad-looking scans;
  • Error messages;
  • Dully images;
  • Wireless connection issues;
  • Strange noises from the scanner;
  • Overheating during the scanning process;
  • Negative images (white becomes black, green becomes orange, etc.).

The easiest way to fix a scanner is to restart both devices. In most cases, scanner problems with Windows 10 are caused by corrupted temporary files. Restarting erases them and resolves system conflicts.

If this doesn’t help, contact Howly experts. They can help you to find which hardware or software issue caused the malfunction and share a personalized troubleshooter.

Why choose Howly experts for scanner issues troubleshooting

Don’t waste hours surfing the web, searching for scanner troubleshooting advice on forums. Save your time and ask for professional assistance. Howly experts will gladly explain to you the reasons for scanner problems and give solutions to them.

Tell us all the details of your case and get a personalized troubleshooter guide within minutes. We are working for you 24/7, even on holidays.

What our members say

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My expert was very patient and understanding with a very non tech savvy person

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I bought a new Hp laptop and was having problems getting Outlook to sync with my Outlook account. Specifically, Google would not accept my account password during the verification phase. I twice changed passwords to no affect. My expert was extremely helpful and patient in solving this issue.

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Wonderful experience!
Yes, the issue was quickly solved with success! I am very pleased with my conversation tonight and with your service! Thank you so.much! That issue meant a lot to me...

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My expert was responsive, patient, and best of all, he solved the issue I had. Thank you so much!

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So great! I lost some files for school and they helped me recover them. I was so stressed and also worried if this service was legit. But I was so desperate not to have to start my research paper from scratch! So thankful!

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Expert was able to fix my problem
Expert Jessica was able to fix my problem. She was excellent and figured out a solution quickly.

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Here we’ve collected answers to the most popular questions about scanner issues from our users. Take a closer look, maybe they can help you to fix the scanner that is not working.

Why is my scanner not connecting to my computer?

Connectivity issues are one of the most common Windows 10 scanner issues. If your PC and scanner connect with a wire, ensure it is firmly plugged at both ends. If it’s possible, change the cord. Try to connect the cable to the different USB ports on the PC, as a broken socket is another common cause of connectivity issues.

Why doesn’t the scanner connect to the PC wirelessly?

There’s a software malfunction. Go to the manufacturer's official website, download, and install the latest drivers. If this doesn’t help you, disable the antivirus. It should troubleshoot Windows 10 scanner issues.

Why do all scanned images look so dully?

Dully scans often happen with glossy papers. That texture works like a reflector, so the scanner will not work as intended. Put a transparent matte pad between the scanner and the paper: it absorbs reflecting light from the paper.

Can I scan documents if the cover is broken?

A scanner is a light-sensitive device. It reacts to any amount of light, so check the document cover. It should be fully closed during the scan procedure. When the sensor catches the ray of light, it reacts with flares on the scan. If the cover is broken, press it manually during every scan.

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