Hello, thank you for using Howly.
Is it the Epson printer?
yes
Please use the link: https://epson.com/ and check the 'Recommended For You' section. There you can find Drivers and Utilities Combo Package Installer. You need to download this file in order to install software for your printer.
ok, are you going to stay on while I do this?
Sure, please take your time!
do I need to do anything with additional agreements? Or just go to set up?
After it is installed, you need to run it and follow the onscreen instructions.
its installing now
Please wait until the process is finished.
now it is asking software to install do I check Install
It is another installation message, am I correct?
i believe so yes
Yes, please click on 'Install'. Since it is the package, there may be some different installations.
ok so went thru the steps and now in firmware update and I have to push start May take 15 minutes
Please click on it, so the installation starts.
Ok in process, will you stay on? It is at 66% complete
Sure, I can stay with you!
thank you
You are always welcome!
Ok it is finished. I have a few questions how can I test print something now?
Is your printer connected now?
How would I know?
Have you used USB-connection?
ummm not sure what you are asking sorry
Have you connected your printer with a USB cable or have you connected it wirelessly?
i just printed a document
Well done!
I did it wirelessly
That means that you have connected the printer successfully!
Thank you so much your help is ver much appreciated
Thank you for your feedback! I really appreciate it!
Have a great one!
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