Updated: May 29, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

HP Office Jet Pro 6978 printer says there is a printhead problem

Short summary:

  1. Turn off the printer: Locate the power button on your printer and press it to turn off the device.
  2. Unplug the printer: Disconnect the power cord from the power source or wall outlet.
  3. Wait for 1 minute: Leave the printer unplugged for a full minute to ensure all residual power is drained from the device.
  4. Plug the printer back in: Reconnect the power cord to the power source or wall outlet.
  5. Turn on the printer: Press the power button to turn the printer back on.
  6. Test print: Try printing a document or test page to see if the issue has been resolved.
  7. Monitor for any issues: Pay attention to the printing process to ensure that the problem does not reoccur.

Hello, thank you for using Howly.
How long ago did the issue occur?
May you also specify, what troubleshooting have you done with your HP printer so far?


Customer Replay

A couple of weeks ago. Have not tried anything else.

Top answer

Understood, thank you very much!
So, let's try the simplest: Turn off the printer and unplug it from the power source for 1 minute, once thetime has gone, plug it back and try printing again.
Please, notify me once done or if any issues appeared!

Customer Replay

Maintenance in progress
Well, it printed. Thank You

Noted, thank you for clarifying!
Is there anything else I can help you with?

Customer Replay

Hopefully not. I may have to call you if something else happens. Wish I had known it was so simple. Thanks

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You're very welcome!

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