Updated: May 25, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

Cannot get hp printer desk jet 4155e wireless to connect to new hp computer

Short summary:

  1. Check if you have the HP Smart app installed on your computer. If not, follow these steps to install it:
    a. Open the Microsoft Store on your computer.
    b. Search for "HP Smart" in the search bar.
    c. Click on the "HP Smart" app from the search results.
    d. Click on "Install" to download and install the app.
  2. Once you have installed the HP Smart app, open it and log in to your HP account. If you don't have an account, create one by following the on-screen instructions.
  3. In the HP Smart app, click on "Add Printer" or the plus sign (+) to start searching for your printer.
  4. Make sure your HP DeskJet 4155e printer is turned on and check if it is connected to the same Wi-Fi network as your computer.
  5. If the printer is on but not connected to Wi-Fi, follow these steps on your printer:
    a. Press the Cancel button on the printer to make it ready.
    b. Press and hold the Wireless button and the Cancel button simultaneously for five seconds until the Power button starts blinking.
    c. Wait for the blue Wireless button light to blink continuously.
  6. Go back to the HP Smart app on your computer and click on "Retry" or "Search Again" to find the printer.
  7. The HP Smart app should now detect your printer. Follow the on-screen instructions to complete the setup process.
  8. Once the setup is complete, you should be able to use your HP DeskJet 4155e printer wirelessly with your new HP computer.
author

Hello, thank you for using Howly.
What troubleshooting have you done with your HP printer so far?

image

Customer Replay

went to find printer
says find no printer did router also unplugged and re plugged

author

I see
Could you please clarify if you are trying to connect it to the HP smart app at the moment?

Customer Replay

also ran troubleshoot
no
not trying

author

Could you please specify if you have the HP smart app installed on your computer?

Customer Replay

how do you do that?

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author

To install HP Smart please do the following:

  1. Download the HP Smart app from Microsoft Store (https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh)
  2. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.
  3. In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.
Customer Replay

will try now
says no printer found

author

Got it, so you have installed the HP Smart app and logged into the account, right?

Customer Replay

it says in store free

author

Yes, you're right, it is free to download the HP Smart app

Customer Replay

it says no printer found to replug and retry which i did it also asks about another number ip address and try again

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author

Could you please clarify if the printer is turned on and connected to the same Wi-Fi network as your computer?

Customer Replay

printer is on
dont know if connected to wifi that wifi is blinking

author
Top answer

Got it, please, follow these steps on your printer:

  1. Press the Cancel button to ready the printer.
  2. Press and hold the Wireless button and the Cancel button at the same time for five seconds until the Power button starts blinking.
  3. Wait until the blue Wireless button light blinks continuously.
  4. Return to the app to find and add your printer and complete the setup.

Is everything clear with the provided instruction?

Customer Replay

i think so have to try
thank you i got it!!!!!!!!!!!!!!!!!!!!

author

Glad to hear that!

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