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What troubleshooting have you done with your HP printer so far?
went to find printer
says find no printer did router also unplugged and re plugged
I see
Could you please clarify if you are trying to connect it to the HP smart app at the moment?
also ran troubleshoot
no
not trying
Could you please specify if you have the HP smart app installed on your computer?
how do you do that?
To install HP Smart please do the following:
will try now
says no printer found
Got it, so you have installed the HP Smart app and logged into the account, right?
it says in store free
Yes, you're right, it is free to download the HP Smart app
it says no printer found to replug and retry which i did it also asks about another number ip address and try again
Could you please clarify if the printer is turned on and connected to the same Wi-Fi network as your computer?
printer is on
dont know if connected to wifi that wifi is blinking
Got it, please, follow these steps on your printer:
Is everything clear with the provided instruction?
i think so have to try
thank you i got it!!!!!!!!!!!!!!!!!!!!
Glad to hear that!
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