Updated: June 19, 2023
127 Views
Was it helpful?
author
by Daniel Moore
Tech Expert & Writer
1184 resolved issues

Trying to install Hp 2722e printer but not printing anything

Short summary:

  1. Open the HP Smart app and run the Diagnose & Fix tool.
  2. Follow any instructions provided if any issues are found.
  3. Check the cable connections between the printer and the computer.
  4. Ensure the printer is turned on.
  5. Try printing again.
author

Hello, thank you for using Howly.
May I ask you if your HP printer is brand new?

image

Customer Replay

yes

author

Have you already tried any ways to resolve the issue?

Customer Replay

no

author

Tell me, please, do you see any error messages while trying to print?

Customer Replay

it says printer is offline
but on the HP app it says installed

banner 3
author

Thanks!
As I understood you have the HP Smart software installed, right?

Customer Replay

yes

author

Great!
Tell me, please, have you run the Diagnose & Fix tool in the HP Smart app?

Customer Replay

let me see
no
i clicked to search tab
hp smart app came
logged it
added printer
it shows installed

author
Top answer

Please, follow these steps to run it:

  1. Open the HP Smart app, and then open Diagnose & Fix.
  • Windows: Click the Diagnose & Fix icon in the bottom left corner.
  • macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix.

Tell me when it is done, please and I will tell you what to do next

Customer Replay

diagnosing

banner 6
author

Great! Then, please, follow any instructions provided if any issues are found

Customer Replay

says no issue found

author
Top answer

Thank you for checking!
Could you, please, check if the cables are connected properly?

Customer Replay

there is only 1 wire from printer is it?

author

Yes, please

Customer Replay

thats done
printer is on
its printing information pages

banner 9
author

Could you, please, try to print something else one more time now?

Customer Replay

ok
it worked
thanks

author

Great! Glad to hear it!

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/57aa541f-213e-47bc-c39b-233e5908b000/width=80
Our expert Daniel is online and ready to resolve your issues
1184 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Ross V.

Expert's Assistant

Ross V.
Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info