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Trying to install Hp 2722e printer but not printing anything
Short summary:
- Open the HP Smart app and run the Diagnose & Fix tool.
- Follow any instructions provided if any issues are found.
- Check the cable connections between the printer and the computer.
- Ensure the printer is turned on.
- Try printing again.
Hello, thank you for using Howly.
May I ask you if your HP printer is brand new?
yes
Have you already tried any ways to resolve the issue?
no
Tell me, please, do you see any error messages while trying to print?
it says printer is offline
but on the HP app it says installed
Thanks!
As I understood you have the HP Smart software installed, right?
yes
Great!
Tell me, please, have you run the Diagnose & Fix tool in the HP Smart app?
let me see
no
i clicked to search tab
hp smart app came
logged it
added printer
it shows installed
Please, follow these steps to run it:
- Open the HP Smart app, and then open Diagnose & Fix.
- Windows: Click the Diagnose & Fix icon in the bottom left corner.
- macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix.
Tell me when it is done, please and I will tell you what to do next
diagnosing
Great! Then, please, follow any instructions provided if any issues are found
says no issue found
Thank you for checking!
Could you, please, check if the cables are connected properly?
there is only 1 wire from printer is it?
Yes, please
thats done
printer is on
its printing information pages
Could you, please, try to print something else one more time now?
ok
it worked
thanks
Great! Glad to hear it!
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