Updated: June 13, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

My HP photo smart 8020 paper tray won’t go all the way in

Short summary:

  1. Open the paper tray by pulling it out until fully extended.
  2. Look for the paper guides inside the tray and adjust them to match the width of the paper you are using.
  3. Ensure the guides securely hold the paper but not too tightly.

Hello, thank you for using Howly.
Can you please tell me if you get any error messages while you try to resolve the HP printer issue?


Customer Replay

I don’t see any

Here are some troubleshooting steps you can try:

  1. Check for any obstructions: Carefully inspect the paper tray area for any objects or debris that may be blocking the tray from fully inserting. Remove any foreign objects or obstructions that you find.
  2. Ensure proper alignment: Make sure that the paper tray is aligned correctly with the printer. Check for any misalignment or skewing of the tray and adjust it as necessary. Ensure that the tray is inserted squarely and straight into the printer.
Customer Replay

o did

So, is it okay?

Customer Replay

how do I adjust the tray

banner 3
Top answer

To adjust the paper tray on your HP Photosmart 8020 printer, please follow these steps:

  1. Open the paper tray: Locate the paper tray on your printer. Depending on the model, it may be at the front or bottom of the printer. Gently pull out the paper tray until it is fully extended.
  2. Adjust the paper guides: Look for the paper guides inside the paper tray. These guides help align the paper properly. Depending on your printer, you may have movable guides that can be adjusted for different paper sizes.
    Slide the guides to match the width of the paper you are using. Ensure they are securely holding the paper but not too tight.
Customer Replay

Ok got it fixed thanks

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