Help

The happiness of Howly members is our top priority.
Every day we do our best to keep you satisfied with our service.
Our Customer Care team is always here to help you and answer any questions you have.

Help

The happiness of Howly members is our top priority.
Every day we do our best to keep you satisfied with our service. Our Customer Care team is always here to help you and answer any questions you have.

Top F.A.Q.s

What services are included in my subscription?

Your subscription covers unlimited 24/7 consultations with high-class experts – from top legal consultants to electronics engineers on Howly. Also, you access various discounts and offers from our partners.

How fast can I get an expert answer to my question?

It usually takes 1-10 minutes for our experts to provide you with a detailed answer to your question. If your case requires additional research, though, you may need to wait a little longer.

I forgot my password. Can I get a new one?

You can get a new password by clicking here.

To request a new password, click on the Forgot your password? link, then enter your email address in the form and click on the Reset password button.

After that, search for the email from Howly in your Inbox.

All you have to do is open this email, click on the reset password link, and follow the instructions to set a new password. It's that simple!

This email will usually arrive within 5 minutes. If you haven't received it, check your Spam folder or contact our Customer Care team at support@howly.com.

I'm not satisfied with the expert answer I got on Howly. What should I do?

We’re sorry you’re not satisfied with the consultation you received on Howly. We do our best to provide you with excellent service and assistance.

Please note that you can rate the expert during your conversation.

Our Quality Control team reviews all ratings to ensure that Howly members get quality online advice.

If you have any questions or concerns or want to get help from another expert, please don't hesitate to contact our Customer Care team at support@howly.com. We’re always ready to assist you.

How can I cancel a Howly subscription?

We’re sorry you want to leave Howly. If you wish to cancel your subscription because you have received an unsatisfactory expert answer, please remember that you can request another expert or a second opinion by contacting our Customer Care team at support@howly.com.

If you’re leaving us for other reasons, go to My account, open the Membership panel, and click on the Cancel button. But please know that you are always welcome on Howly 💙

About Howly

What is Howly?

We are a platform where you can get full online consultations from the best electronic engineers, legal consultants, and other top specialists at any time of the day and night.

Click here to learn more about Howly.

How do you check experts who join your platform?

We created a unique 4-step verification process for each person who wants to provide advice on Howly to guarantee excellent online assistance for our members. This process consists of the following stages: interview, diplomas or license check, hard skills test, and soft skills test.

What expert categories do you offer?

The following expert categories are now available on Howly:
  • Finance
  • Electronics & Household
  • Wellness & Beauty
  • Smartphones & Gadgets
  • PC & Mac

I want to ask a question. How can I do that?

Only members who have an active subscription can ask questions on Howly. If you have already purchased our subscription, go to Howly, click on the Go to chat button, and type your question into the Chat form. You can then chat with the expert until your problem is solved.

How fast can I get an expert answer to my question?

It usually takes 1-10 minutes for our experts to provide you with a detailed answer to your question. If your case requires additional research, though, you may need to wait a little longer.

Do you offer any free services?

We don't offer any free services now. We’ve brought together the best legal consultants, electronic engineers, and other top specialists on Howly to make it easier for people to resolve their issues remotely.

The knowledge and professional expertise our experts share with you are really valuable, which is why the service costs money.

However, having monthly access to unlimited consultations on Howly is still more affordable than receiving one face-to-face consultation in your location.

I don’t want to share my real name when using Howly. Is that possible?

We allow our members to use nicknames, so it's possible for you not to share your real name on Howly.

We also recommend you don’t include any personal information in your nickname. Using your first or last name as a nickname is not a good idea.

Please remember that Howly is a public platform, so nothing posted here is confidential.

If you have shared any personal information in your questions or replies, you can ask our Customer Care team to delete it at any time of the day or night. Simply send them a message that contains a link to your question, and describe what piece of information you'd like to remove.

How Howly works

About questions

I want to ask a question. How can I do that?

Only members who have an active subscription can ask questions on Howly. If you have already purchased our subscription, go to Howly, click on the Go to chat button, and type your question into the Chat form. You can then chat with the expert until your problem is solved.

How many questions can I ask here?

Howly members have no limits. You can ask as many questions as you like while your subscription is active.

How to ask follow-up questions to my expert?

How to ask follow-up questions to my expert?

How can I change my question or reply?

Unfortunately, you can't edit your questions and replies on Howly. If you want to change or clarify something, just send a new message to your expert. To do this, type your message into the Chat form and click on the Send button.

How to add attachments to my questions?

To add attachments to your question, click on the paperclip icon when creating your question, choose the file you want to add, and confirm the upload. If it’s successful, your photo or file will appear below the text box.

What attachments can I add to my questions?

You can add photos and files up to 5 MB to your questions on Howly. If your attachment is larger, you’ll have to resize it.
About answers

How can I get an expert answer here?

You don’t need to search for an expert on our site. You just need to type your question into the Chat form and wait until we match you up with a specialist who has the necessary knowledge base and professional background to answer it. You can then chat with your expert until you get the working solution to your problem.

Will you notify me when an expert answers my question?

Yes, we'll send you a notification via email, SMS, or another communication channel when an expert answers your question.

How do I sign up for notifications about my answers?

You don’t have to do anything. Notifications are triggered automatically by our system, which reacts to any activity in chat.

How fast can I get an expert answer to my question?

It usually takes 1-10 minutes for our experts to provide you with a detailed answer to your question. If your case requires additional research, though, you may need to wait a little longer.

I want to read my answers. How can I do that?

You can view all answers to your questions on the Chat page. Just sign in and open it.

I'm not satisfied with the expert answer I got on Howly. What should I do?

We’re sorry you’re not satisfied with the consultation you received on Howly. We do our best to provide you with excellent service and assistance.

Please note that you can rate the expert during your conversation.

Our Quality Control team reviews all ratings to ensure that Howly members get quality online advice.

If you have any questions or concerns or want to get help from another expert, please don't hesitate to contact our Customer Care team at support@howly.com. We’re always ready to assist you.
Rating

I want to rate my expert. Can I do this?

We encourage you to rate each expert during your chat session using the thumbs-up or thumbs-down icon to the right of the Chat form. Our experts will be happy to hear your feedback.

If you’re not fully satisfied with the answer you got, don't hesitate to ask your expert to give you more information or explanations.

If that didn't work for you, remember that you can always request a new expert. Simply ask our Customer Care team to assist you at support@howly.com.

How do I rate an expert’s answer?

Giving feedback is easy! Simply click on the thumbs-up or thumbs-down icon located to the right of the Chat form. This will allow you to rate your expert and help us maintain our commitment to quality.

What if I accidentally gave a positive rating, but I'm not satisfied with the answer?

No problem! If you accidentally gave a positive rating but still feel unsatisfied with the expert's response, simply click on the thumbs-down icon. The expert will be notified about it and will do their best to improve your experience. And remember, if you need further assistance, you can always request a new expert by contacting us at support@howly.com.

Account settings

I can't log in to my Howly account. What should I do?

If you have some problems logging in, start with checking your username and password. Make sure you enter the same username (your email address) and password you used when signing up.

If you can't remember your password, visit this page to reset it. Enter your email address into the form and click on the Reset password button.

After that, search for the email from Howly in your Inbox.

All you have to do is open this email, click on the reset password link, and follow the instructions to set a new password. It's that simple!

This email will usually arrive within 5 minutes. If you haven't received it, check your Spam folder or contact our Customer Care team at support@howly.com.

If you still can't log in to your account, enable all cookies and add Howly to your browser's list of trusted sites.

What is my username? I seem to have forgotten it.

What is my username? I seem to have forgotten it.

How can I change my current password?

You can change your current password anytime you want by clicking here.

Follow the Forgot password? link. From there, enter the email associated with your account and click on the Reset password button.

We'll send you an email with a password reset link. Click on the link and follow the instructions to create a new password.

This email will usually arrive within 5 minutes. If you haven't received it, check your Spam folder or contact our Customer Care team at support@howly.com.

"This email is already taken." What does it mean?

If you see a message that your email address is already taken, it usually means that you used this email address to sign up to Howly in the past. Simply enter this email address to sign in.

If you can't remember your password either, click on this link to receive a new one. Then, use your email address and new password to sign in to your Howly account.

I don't want to receive email notifications from you. How can I unsubscribe?

We use your email address to notify you about important system events, like the first response from your expert in the chat. However, if you want to unsubscribe from our email notifications, you can open any email received from Howly, scroll to the bottom, and click on the Unsubscribe link there.

How to delete my Howly account?

Unfortunately, you can’t delete your account manually, but you can ask our Customer Care team to do it for you by sending them an email at support@howly.com.

Subscription and membership

What services are included in my subscription?

Your subscription covers unlimited 24/7 consultations with high-class experts – from top legal consultants to electronics engineers on Howly. Also, you access various discounts and offers from our partners.

How can I buy a subscription? Is it safe to share my financial information with you?

Howly accepts credit and debit cards. You can also pay for our subscription via Google Pay, Apple Pay, or PayPal. We use an HTTPS protocol and secure 128-bit SSL encryption to protect your payments.

How do I pay for a Howly subscription?

We charge you automatically every 28 days starting from the date you subscribed. However, you can cancel your subscription anytime you like in your account.

Why does your site ask me to pay when I’m trying to ask my question?

There are several reasons why you may get requests to make payments on Howly:
  1. You don't have a subscription yet. Only members with an active subscription can ask questions to experts on Howly.
  2. You are not signed in to your account. Sign in and try to ask your question again.
  3. You need to renew your membership. We charge our members automatically every 28 days. However, sometimes your payment may fail, - and your subscription may fail to renew. Check your subscription status on the Membership tab in your account.
If you have any questions about your subscription, don't hesitate to contact our Billing support at +44 (747) 927-0294 or via email: billing@howly.com.

How can I check the status of my subscription?

To check your subscription status you should sign in to Howly, open the My account page, select the Membership tab, and view your subscription status there.

How can I cancel a Howly subscription?

We’re sorry you want to leave Howly. If you wish to cancel your subscription because you have received an unsatisfactory expert answer, please remember that you can request another expert or a second opinion by contacting our Customer Care team at support@howly.com.

If you’re leaving us for other reasons, go to My account, open the Membership panel, and click on the Cancel button. But please know that you are always welcome on Howly 💙

Billing and payments

How do I pay for a Howly subscription?

We charge you automatically every 28 days starting from the date you subscribed. However, you can cancel your subscription anytime you like in your account.

My payment was declined. What happened?

Here are a few common reasons why your payment on Howly may be declined:
  • You accidentally entered incorrect credit card details (it may be the card number, security code, or expiration date). Check the information you entered and re-enter it as shown on your card.
  • There are not enough funds in your bank account to purchase or renew your subscription. Make sure you have enough money to cover the subscription amount.
  • Your credit or debit card has expired. Reissue your card or link another card to your Howly account.
  • Your credit or debit card is on security hold. It means that the issuer has put a security hold on your card. Call the toll-free number on the back of your card to clarify the situation and inform the issuer of the card you are trying to make purchase on our site.
If you have another problem with making payments on Howly, please, contact our Billing Support team at +44 (747) 927-0294 or via email: billing@howly.com.

I want to change my payment information. How can I do that?

You can update your payment information anytime you want. Sign in, go to the My Account page, then select the Edit settings tab and change your credit or debit card details in the Payment Method section.

Do you offer any free services?

We don't offer any free services now. We’ve brought together the best legal consultants, electronic engineers, and other top specialists on Howly to make it easier for people to resolve their issues remotely.

The knowledge and professional expertise our experts share with you are really valuable, which is why the service costs money.

However, having monthly access to unlimited consultations on Howly is still more affordable than receiving one face-to-face consultation in your location.

Why do I see your company on my credit card statement?

You’re probably seeing Howly on your credit card statement because you’ve purchased our subscription.

We’re a platform where you can get full online consultations from the best beauty experts, electronic engineers, financial consultants, and other top specialists at any time of the day or night.

Click here to learn more about Howly.

If you still have questions regarding your payment, call our Billing Support team at +44 (747) 927-0294 or via email: billing@howly.com.

I'm not satisfied with your service. How can I request a refund?

Our team works 24/7 to provide you with excellent service. We do everything possible to keep every customer satisfied and always seek win-win solutions. Please contact our Customer Care and tell us what’s bothering you.

How can I cancel a Howly subscription?

We’re sorry you want to leave Howly. If you wish to cancel your subscription because you have received an unsatisfactory expert answer, please remember that you can request another expert or a second opinion by contacting our Customer Care team at support@howly.com.

If you’re leaving us for other reasons, go to My account, open the Membership panel, and click on the Cancel button. But please know that you are always welcome on Howly 💙
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