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I have an HP Laser Jet printer that I cannot get back on line since comcast changed my Wi-Fi connect.
Short summary:
Step 1: Retrieve the WPS PIN from the HP Printer
- Turn on your HP printer and ensure it is connected to the same wireless network you want to connect your computer or mobile device to.
- Locate the Wireless or Settings button on your HP printer and press it to open the menu.
- From the menu, select Wi-Fi Protected Setup.
- Follow the on-screen instructions to initiate the WPS push button mode.
- Your HP printer will display an 8-digit WPS PIN.
Step 2: Note down the WPS PIN
- Make a note of the 8-digit WPS PIN displayed on your HP printer.
- This PIN will be required during the wireless setup process on your computer.
Step 3: Enter the WPS PIN on your Computer
- On your computer, navigate to the printer setup or configuration settings.
- Look for the option to add a printer or connect to a printer.
- Select the desired printer from the list of available printers.
- When prompted for the WPS PIN, enter the 8-digit PIN you obtained from your HP printer.
- Follow the on-screen instructions to complete the setup process.
Step 4: Confirm Printer Connection
- After entering the WPS PIN, allow your computer to establish a connection with the printer.
- Once the connection is established, you should be able to print from your computer to the HP printer.
Hello, thank you for using Howly.
Could you clarify what exact password is it asking you to enter? What is the message you see on the printer panel?
When I try to add my printer it asks me for a password which I do not have.
Where do you see this message about the need to enter the password? On your PC or printer display?
Both
Ok, but you are trying to connect your printer to your Wi-Fi network, right?
I was told by comcast that I would have to reconnect my printer to the new Wi-Fi. From my computer I went to systems, to add a printer, selected the printer I wanted to add, and when I tried to add the printer I get an error messages asking for a password.
Have you tried to enter your Wi-Fi password there?
no should I have
Please try it now
OK
That did not work
What error do you see when you enter the password, please?
Let me try again, I print screened the message but it will not allow to paste it not this message
My system is really slow, here is the message. Now the message failed, I am just having one of those computer days, I will try again.
No worries. Please try it again. And make sure you are entering the new password of your Wifi, not the old one.
Error message
Could you take a screenshot of that message so I could check it?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Visitor uploaded: error.pdf
Type: application/pdf
Size: 154205
The WPS PIN is a security code used to connect your HP printer to a wireless network. You can find the WPS PIN on your HP printer by following these steps:
- Turn on your HP printer and make sure it is connected to the same wireless network that you want to connect your computer or mobile device to.
- On your HP printer, press the Wireless or Settings button to open the menu.
- From the menu, select Wi-Fi Protected Setup.
- Follow the on-screen instructions to start the WPS push button mode.
- The HP printer will display an 8-digit WPS PIN.
- Make a note of the WPS PIN, as you will need to enter it when prompted during the wireless setup process on your computer
Please, follow the steps above and update me on the results.
ok I will do that now.
Finally, the printer is up. Thank you
You are welcome, *****!
Can I help you with anything else?
no thank you
Thank you for choosing our service! Should you have any further questions or requests, do not hesitate to get in touch with us again. We’re more than happy to offer additional support whenever needed.
Have a great one!
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