Updated: March 17, 2023
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by Gary Spenser
Tech Expert & Writer
772 resolved issues

When I got my Chromebook I didn't write down the password

Or maybe I didn't set one up. Can you help me?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please clarify, you can't unlock your Chromebook?

Customer Replay

I can't get into my Chromebook now that I closed it and reopened it. I didn't write down the password for if I actually made one when I got it.

Is this your new Chromebook?

Customer Replay

I thought I'd be talking to someone from the company.
I've had it for several months
I closed it once and somehow got back on it but don't know how.
My Chromebook is from HP


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Could you send me a picture of your screen?

Customer Replay

Should I contact HP?
I don't know how to do that

If you want I can give you HP contact information, but if you give me a chance I will do my best to help you

Customer Replay

It only has a J in a circle, my name below that, and a window for the password
Do you think you can help?

I will do my best, please tell me, do you have a Microsoft account?

Customer Replay


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Do you know the password to your Microsoft account?

Customer Replay

I can find it
Should I sign in?

Please find it and type it into your computer

Customer Replay

How could I do that?
I'm locked out of the computer

Type this password in the password field on your computer under the letter J

Customer Replay


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Take your time

Customer Replay

I got in but now I have to create a new password. Doing that now

After you entered a password, were you asked to create a new one?

Customer Replay

Yes, the old one but they didn't accept it.

Are you in the process of resetting your password?

Customer Replay

It's a asking for a new password

Did you click on forgot password?

Customer Replay

I just did

What do you see on the screen now?

Customer Replay

I think I'm going in

Have you created a new password?

Customer Replay

I'm in and have email

Have you unlocked the computer?

Customer Replay

I wasn't asked for one for the computer

Got it, it was for your Microsoft account?

Customer Replay

I think so

Good, after you create a new password, please type it into the computer

Customer Replay

Now it's asking for me to sign up for Grammarly with Google and others account s

Do you see this message on your computer?

Customer Replay

I can proceed without creating an account. No I didn't get the thumbs up or down sign

It would help me a lot if you could take a picture of your screen and send it to me.

Customer Replay

I went to settings and have access to Google
Is that what controls the computer?
Sorry about the picture
Do you still want the picture

Yes, that would really help a lot.

Customer Replay

I'll try

To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

How do I send a picture?

Please follow the instructions above

Customer Replay

There isn't a paperclip
My keyboard covers the lower half

At the bottom of our chat room

Customer Replay

Okay I see it


Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1012652
Did you get

Yes, thank you!

Customer Replay

Did it cover enough of the screen?

Yes, everything is perfectly visible, thank you.
Please click on your account
From what I see, your Chromebook is already unlocked

Customer Replay

Okay, it says Google covers chrome and other stuff. What now?

Could you please send me the photo again?

Customer Replay

So from now on I just need to use my Google password?
To get into the Chromebook?

Yes, when unlocking your computer using your Google password

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 994493

Glad I could help! Do you have any additional questions I can help you with?

Customer Replay

Guess I only needed to pay attention in the beginning.
That's all I need. Thanks again.

The most important thing is that you have access to your computer 😊

Customer Replay

Yeah, but when you're a million years old, things seem complicated
I can't thank you enough.
Have a good one.
I'll recommend you to friends.

Don't underestimate, you did a great job, it was easy for me to assist you!
Thank you very much!

Customer Replay

Well, you're very kind.

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