Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please clarify, you can't unlock your Chromebook?
I can't get into my Chromebook now that I closed it and reopened it. I didn't write down the password for if I actually made one when I got it.
Is this your new Chromebook?
I thought I'd be talking to someone from the company.
I've had it for several months
I closed it once and somehow got back on it but don't know how.
My Chromebook is from HP
Could you send me a picture of your screen?
Should I contact HP?
I don't know how to do that
If you want I can give you HP contact information, but if you give me a chance I will do my best to help you
It only has a J in a circle, my name below that, and a window for the password
Do you think you can help?
I will do my best, please tell me, do you have a Microsoft account?
Yes
Do you know the password to your Microsoft account?
I can find it
Should I sign in?
Please find it and type it into your computer
How could I do that?
I'm locked out of the computer
Type this password in the password field on your computer under the letter J
Okay
Take your time
I got in but now I have to create a new password. Doing that now
After you entered a password, were you asked to create a new one?
Yes, the old one but they didn't accept it.
Are you in the process of resetting your password?
It's a asking for a new password
Did you click on forgot password?
I just did
What do you see on the screen now?
I think I'm going in
Have you created a new password?
I'm in and have email
Have you unlocked the computer?
I wasn't asked for one for the computer
Got it, it was for your Microsoft account?
I think so
Good, after you create a new password, please type it into the computer
Now it's asking for me to sign up for Grammarly with Google and others account s
Do you see this message on your computer?
I can proceed without creating an account. No I didn't get the thumbs up or down sign
It would help me a lot if you could take a picture of your screen and send it to me.
I went to settings and have access to Google
Is that what controls the computer?
Sorry about the picture
Do you still want the picture
Yes, that would really help a lot.
I'll try
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
How do I send a picture?
Please follow the instructions above
There isn't a paperclip
My keyboard covers the lower half
At the bottom of our chat room
Okay I see it
Excellent!
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1012652
Did you get
It
Yes, thank you!
Did it cover enough of the screen?
Yes, everything is perfectly visible, thank you.
Please click on your account
From what I see, your Chromebook is already unlocked
Okay, it says Google covers chrome and other stuff. What now?
Could you please send me the photo again?
So from now on I just need to use my Google password?
To get into the Chromebook?
Yes, when unlocking your computer using your Google password
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 994493
Thanks!
Glad I could help! Do you have any additional questions I can help you with?
Guess I only needed to pay attention in the beginning.
That's all I need. Thanks again.
The most important thing is that you have access to your computer 😊
Yeah, but when you're a million years old, things seem complicated
I can't thank you enough.
Have a good one.
I'll recommend you to friends.
Don't underestimate, you did a great job, it was easy for me to assist you!
Thank you very much!
Well, you're very kind.
Bye
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