Updated: April 06, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

I have a MB5020 that I can't seem to connect to my laptop

author

Hello, thank you for using Howly.
Please tell me, are you trying to establish a wireless connection with your MB5020?

image

Customer Replay

Yes

author

Good, at what stage of the connection do you have a problem?

Customer Replay

I am unable to find the printer from my laptop. Not sure how to add the printer to my wi-fi
I want to print securely.

author

Got it
Please tell me, have you installed drivers for your printer on your computer?

Customer Replay

Not for a long time. I tried to do it a year ago and was unable to.

banner 3
author

Got it

  1. Press the HOME button on the printer.
  2. Flick the screen left or right, then tap the [WLAN] -> Tap [Wireless LAN setup]
    After that, please tell me what you see on the display
Customer Replay

To start setup tap start set up on the device

author

Can you see To other connection methods?

Customer Replay

there is an option to other connection methods

author

Please tap on that

Customer Replay

okay

banner 6
author

Then Standard setup

Customer Replay

okay
I see my wifi

author

Please tap on it

Customer Replay

now it is asking for 8-64 passphrase
is that our password?

author

You need to enter the wifi password

Customer Replay

okay it trying to connect to the access point
failed
check that the select access point is correct

banner 9
author

Click OK and try to enter the password again, make sure you entered it correctly.

Customer Replay

connected! I had to redo the password

author

Great! Now check if your computer can see your printer

Customer Replay

I found it and have installed the printer

author

Great! Please try printing something

Customer Replay

okay
It worked! Thank you so much. I so appreciate your help. Thanks again

author

I'm so glad I could help!
I am so pleased to see your issue got resolved!

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