Updated: April 06, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

I have a MB5020 that I can't seem to connect to my laptop

Hello, thank you for using Howly.
Please tell me, are you trying to establish a wireless connection with your MB5020?


Customer Replay


Good, at what stage of the connection do you have a problem?

Customer Replay

I am unable to find the printer from my laptop. Not sure how to add the printer to my wi-fi
I want to print securely.

Got it
Please tell me, have you installed drivers for your printer on your computer?

Customer Replay

Not for a long time. I tried to do it a year ago and was unable to.

banner 3

Got it

  1. Press the HOME button on the printer.
  2. Flick the screen left or right, then tap the [WLAN] -> Tap [Wireless LAN setup]
    After that, please tell me what you see on the display
Customer Replay

To start setup tap start set up on the device

Can you see To other connection methods?

Customer Replay

there is an option to other connection methods

Please tap on that

Customer Replay


banner 6

Then Standard setup

Customer Replay

I see my wifi

Please tap on it

Customer Replay

now it is asking for 8-64 passphrase
is that our password?

You need to enter the wifi password

Customer Replay

okay it trying to connect to the access point
check that the select access point is correct

banner 9

Click OK and try to enter the password again, make sure you entered it correctly.

Customer Replay

connected! I had to redo the password

Great! Now check if your computer can see your printer

Customer Replay

I found it and have installed the printer

Great! Please try printing something

Customer Replay

It worked! Thank you so much. I so appreciate your help. Thanks again

I'm so glad I could help!
I am so pleased to see your issue got resolved!

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