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I have an Epson Expression and can no longer print emails
Hello, thank you for using Howly.
Would you be so kind to clarify what do you mean by no longer can print emails?
I chose print email selection and would not print. Have been albe to print emails in past.
Is there any error appearing on the screen as you are trying to do that?
No, I downloaded a new Epson drive driver but still unable to print. Can print copies however.
Okay, I see, thank you for the infortmation!
Have you tried restarting the printer yet?
Yes, still no luck
Okay, got you!
*****, are you registered with Epson Connect?
no
Okay, noted, and may I also know the exact model of your Epson Expression printer?
Expression Home
Okay, and is it XP-4100?
Where would it show the XP number??
Your product model number appears on the side, back, or bottom of your product. It may also appear on a label beneath your product's printer cover.
Found the number, its XP-4100
Amazing, thank you!
Also, may I ask the exact track of actions you are taking to print an email?
Using AOL MAIL, just double click on the printer icon.
Okay, and then are you being prompted to select a device from which you will print?
Can still make copies from the printer.
Yes, I understand, can you also print regular files saved on your computer?
do no select device. Prints after selecting print icon. Have not tried to print any other files.
Can you please give it a try? Let`s see if the issue is generally with a printer
ok
tried to do s screen print no success
Okay, so when you press the print button, nothing happens, correct?
yes
Okay, noted, thank you!
It seems like there might be an issue with the connection of your computer to the printer
May I ask if the printer is connected wirelessly?
I can print a copy
Not wireless
Okay, so it is connected via wire to a computer, correct?
yes
Can you please try to disconnect the cable and connect it again after 20 seconds?
reconnected
Okay, can you please try and print the file again?
able to print a copy
Sounds good!
*****, please follow the steps below:
On your Mac, choose Apple menu > System Settings, then click Printers & Scanners in the sidebar. (You may have to scroll down.)
Please let me know if you see your printer there.
not sure I know where Mac setting are.
No problem! Do you know where is Apple menu on your computer?
The Apple menu is located in the top-left corner of your screen. Please click it to access System Settings and recently used apps, documents, and other items.
Yes I see it.
Great! Please click System Settings, then click Printers & Scanners in the sidebar.
OK, its printing now.
Sounds great!
thank you
You are always very welcome!
Please try to print any file from your computer and check the quality of the printed file.
everything looks good.
I am so pleased to see your issue got resolved!
Please let me know if I can help you with any other tech-related questions.
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