Created: December 25, 2022

On computer when page froze and I got message in middle of screen and voice that my Mac computer was locked and my “PC” had Trojan virus

Last Edit: January 6, 2023
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Samanta Jones
Samanta Jones Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Samanta Jones
Samanta Jones Tech Expert & Writer
Nice to meet you, *****!
Could you tell me, please, can you remove that inscription about the virus and use your Mac? Or is the page totally frozen?
Customer Reply
I turned computer off. Let me see if it comes back on. It's coming on normally. Asking for my password. Normal coming on so far
Connected to Wi-Fi
Samanta Jones
Samanta Jones Tech Expert & Writer
If your computer will work properly, it means that it was a scam, like the fake message, Ignore it and get out of that website. The idea is to scare you into buying a service or an app to "protect you" when there is nothing wrong with your device
The real one has an "apple.com" domain
Do you remember, if it was in that notification?
Customer Reply
Message back Trojan spyware Alert " Access to PC blocked for security reasons
Samanta Jones
Samanta Jones Tech Expert & Writer
Could you, please, make a photo of this message and send it to me
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Call Apple at *****
Samanta Jones
Samanta Jones Tech Expert & Writer
Don`t call this number, please, it is still a high risk that it might be a scam
*****, how is it going? Could you send me a photo of what you see, please?
Customer Reply
Stay with me, please
Samanta Jones
Samanta Jones Tech Expert & Writer
Yes, sure, I`m here
On what stage are you now?
Customer Reply
I made screen shot and have on computer. How do I send to you?
Samanta Jones
Samanta Jones Tech Expert & Writer
Are you chatting with me now with your phone?
Customer Reply
I'm on Kindle.
url at top of page
Samanta Jones
Samanta Jones Tech Expert & Writer
Do you have an opportunity to make a photo with your Kindle?
Customer Reply
*****
Samanta Jones
Samanta Jones Tech Expert & Writer
Could you specify, please, what is this link?
Customer Reply
URL on computer screen at top of screen
Samanta Jones
Samanta Jones Tech Expert & Writer
Okay, I see, thank you for the information
Customer Reply
For some reason I can't find camera on Kindle. Still looking.
Samanta Jones
Samanta Jones Tech Expert & Writer
And it doesn`t have the "apple.com" domain, right?
No worries, we can do it without a photo
Customer Reply
Right. I did not call. I was suspicious.
Samanta Jones
Samanta Jones Tech Expert & Writer
*****, I`ve made some research
*****.app is a sort of malware that infuses into your PC, and after that modifies the browser search engine configurations in your internet browser to one which it is paid for. It likewise makes different unwanted modifications that might lead to personal data leakages, in addition to other malware penetration
So it is a 100% scam, don`t do anything with it, just close the page where it has appeared
Customer Reply
Done.
Samanta Jones
Samanta Jones Tech Expert & Writer
And, please, be careful with this scam-world
Install legitimate anti-virus and firewall software and make sure you keep it up to date. Don't click on links or attachments in an unsolicited email, even to unsubscribe. Go to the organization's own website. Don't reply to scam emails even to say no – this lets the scammer know the account is active.
Perfect!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
Recommend anti-virus please.
Samanta Jones
Samanta Jones Tech Expert & Writer
As for me, the best anti-virus for Mac is TotalAV
You can install it by this link https://www.totalav.com/
Customer Reply
Thank you for your help and advice. Much appreciated! I am 87. Worked at College of William and Mary until I was 75, there when first Macs arrived.
Samanta Jones
Samanta Jones Tech Expert & Writer
I`m happy that I was able to help you ☺️
We are glad that you have resolved your issue using Howly!
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