Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Could you tell me, please, can you remove that inscription about the virus and use your Mac? Or is the page totally frozen?
I turned computer off. Let me see if it comes back on. It's coming on normally. Asking for my password. Normal coming on so far
Connected to Wi-Fi
If your computer will work properly, it means that it was a scam, like the fake message, Ignore it and get out of that website. The idea is to scare you into buying a service or an app to "protect you" when there is nothing wrong with your device
The real one has an "apple.com" domain
Do you remember, if it was in that notification?
Message back Trojan spyware Alert " Access to PC blocked for security reasons
Could you, please, make a photo of this message and send it to me
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Call Apple at *****
Don`t call this number, please, it is still a high risk that it might be a scam
*****, how is it going? Could you send me a photo of what you see, please?
Stay with me, please
Yes, sure, I`m here
On what stage are you now?
I made screen shot and have on computer. How do I send to you?
Are you chatting with me now with your phone?
I'm on Kindle.
url at top of page
Do you have an opportunity to make a photo with your Kindle?
Could you specify, please, what is this link?
URL on computer screen at top of screen
Okay, I see, thank you for the information
For some reason I can't find camera on Kindle. Still looking.
And it doesn`t have the "apple.com" domain, right?
No worries, we can do it without a photo
Right. I did not call. I was suspicious.
*****, I`ve made some research
*****.app is a sort of malware that infuses into your PC, and after that modifies the browser search engine configurations in your internet browser to one which it is paid for. It likewise makes different unwanted modifications that might lead to personal data leakages, in addition to other malware penetration
So it is a 100% scam, don`t do anything with it, just close the page where it has appeared
And, please, be careful with this scam-world
Install legitimate anti-virus and firewall software and make sure you keep it up to date. Don't click on links or attachments in an unsolicited email, even to unsubscribe. Go to the organization's own website. Don't reply to scam emails even to say no – this lets the scammer know the account is active.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Recommend anti-virus please.
Thank you for your help and advice. Much appreciated! I am 87. Worked at College of William and Mary until I was 75, there when first Macs arrived.
I`m happy that I was able to help you ☺️
We are glad that you have resolved your issue using Howly!
What about starting a discussion? Be the first to share your thoughts!
Read chat with an expert >
Read chat with an expert >