Updated: May 03, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

I keep getting a black box labelled Dark Web Incident that blocks my screen on my Chromebook

It says to change my passwords, which I think I have done. How to get rid of it please?

Short summary:

  1. Check if you have any antivirus software installed on your Acer Chromebook CP311-3H series computer. You can do this by clicking on the circle icon in the corner of your screen, then clicking on the up arrow to open the list of all apps. Look for any antivirus software in the list.
  2. If you haven't installed any new programs recently and don't have an antivirus software installed, try restarting your computer to see if the problem goes away.
  3. If the problem persists, do a browser refresh. To do this, open the Chrome browser and go to Chrome Settings -> Advanced.
  4. Scroll down to the "Reset and clean up" section and click on "Restore settings to their original defaults."
  5. A pop-up window will appear asking you to confirm the reset. Click on the blue "Reset settings" button.
  6. Wait for the browser to reset, which may take a few minutes. Once the process is complete, restart your computer and see if the problem is resolved.

Hello, thank you for using Howly.
Do you mind sending me a screenshot of your screen with this message?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 6026406

Thank you very much for the screenshot
Please tell me the full model name of your computer

Customer Replay

Acer chromebook CP311-3H series


Thank you
Please tell me, have you installed any programs on your computer lately?

Customer Replay

not that im aware of

banner 3

Got it
Please tell me if you have an antivirus installed on your computer?

Customer Replay

not sure ... how do i check

Can you see "Launcher" in the corner of your screen?

Customer Replay

the word launcher? no. or is it a symbol?

You need to click on the circle icon

Customer Replay

got it
then what?

banner 6

Please click the up arrow to open the list of all apps

Customer Replay

I can do that but then I cant see your instructions!
what do i look for in the apps?

Please open the list of applications, take a screenshot and then you can close it

Customer Replay

ok, done that
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3791814

Thank you
All applications are standard. Please tell me, have you tried restarting your computer after you got this message?

Customer Replay

yes i am
it's been happening regularly for the past two weeks or so

banner 9

Got it
In that case, we would try to make Browser Refresh, I'll send you the instructions in a minute

Customer Replay


Top answer
  1. Please go to Chrome Settings -> Advanced
  2. Scroll down and click on Restore settings to their original defaults.
  3. Click the blue Reset settings button
Customer Replay

you fixed it. the black box disappeared!

I'm glad to hear it.

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