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I keep getting a black box labelled Dark Web Incident that blocks my screen on my Chromebook
Short summary:
- Check if you have any antivirus software installed on your Acer Chromebook CP311-3H series computer. You can do this by clicking on the circle icon in the corner of your screen, then clicking on the up arrow to open the list of all apps. Look for any antivirus software in the list.
- If you haven't installed any new programs recently and don't have an antivirus software installed, try restarting your computer to see if the problem goes away.
- If the problem persists, do a browser refresh. To do this, open the Chrome browser and go to Chrome Settings -> Advanced.
- Scroll down to the "Reset and clean up" section and click on "Restore settings to their original defaults."
- A pop-up window will appear asking you to confirm the reset. Click on the blue "Reset settings" button.
- Wait for the browser to reset, which may take a few minutes. Once the process is complete, restart your computer and see if the problem is resolved.
Hello, thank you for using Howly.
Do you mind sending me a screenshot of your screen with this message?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 6026406
Thank you very much for the screenshot
Please tell me the full model name of your computer
Acer chromebook CP311-3H series
Thank you
Please tell me, have you installed any programs on your computer lately?
not that im aware of
Got it
Please tell me if you have an antivirus installed on your computer?
not sure ... how do i check
Can you see "Launcher" in the corner of your screen?
the word launcher? no. or is it a symbol?
You need to click on the circle icon
got it
then what?
Please click the up arrow to open the list of all apps
I can do that but then I cant see your instructions!
what do i look for in the apps?
Please open the list of applications, take a screenshot and then you can close it
ok, done that
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3791814
Thank you
All applications are standard. Please tell me, have you tried restarting your computer after you got this message?
yes i am
it's been happening regularly for the past two weeks or so
Got it
In that case, we would try to make Browser Refresh, I'll send you the instructions in a minute
thanks
- Please go to Chrome Settings -> Advanced
- Scroll down and click on Restore settings to their original defaults.
- Click the blue Reset settings button
you fixed it. the black box disappeared!
I'm glad to hear it.
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