Dmytro Sywyi
Tech Expert and Writer
Online Now



East European National University


  • Electronic & Household
  • Mac OS and applications
  • Microsoft Windows and Microsoft Office
  • Smart home
  • Software troubleshooting
Articles Published: 70


Damon Sywyi | Tech Expert & Writer | 30 years | Lutsk, Ukraine

Hi everyone! My name is Damon.

I’m a tech expert and shift lead at Howly. I believe that there are only two essential components to answer any question: competence and close communication with a person on the other side of the screen. So I always try to build a dialog with people. I take each question not just like another number on the list but as a deep involvement that needs scrutiny and attention.


From childhood, I was a big fan of technology. As soon as I got my first device (a cheap game console), I realized that technologies were magic available in the real world. Friends, relatives, and even people I hardly knew asked me to help them resolve their problems with computers and other devices. So I became the leading tech expert on my street when I was just 12 years old.

However, technology was only a hobby for me. For my further development, I chose a more common career path. After school, I entered the East European National University to become a translator. There I studied English and 6 years later turned into a qualified specialist.

After graduation, I tried many different jobs, but my heart still belonged to technology. Therefore, I started learning system administration, obtained certification, and quickly found my first job in technical support.

That’s how I began to help people solve various technical issues… Oh, wait. That’s how I began to help people solve various technical issues AGAIN. Like I did when I was 12. And this job made me feel happy and fulfilled.

Constant work with people developed my empathy and ability to understand customers’ problems from the first chat message.

After 6 years of work in this field, I also mastered my technical skills. Today I’m a certified specialist in macOS, Windows, Android, and iOS administration. And, of course, I deepened my knowledge of how to create excellent service.

Now I assist Howly customers in resolving a wide range of complicated technical issues, help experts make our service better, and create helpful guidelines and instructions for our website guests.

Howly expert is ready to help you with your problem

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