Updated: March 20, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

We put in new ink cartrages and the black is not printing

How do i remove the cartridge

Hello, thank you for using Howly.
Do you need to remove the cartridge from your printer, did I get you right?

Customer Replay


Could you specify brand and model of your printer, please?

Customer Replay

This is an epson workforce 2850 wifi printer where will i find the model #?


By the way, is there any message on the LCD screen, that says "Cartridge needs to be replaced"?
If you are replacing a cartridge before you see a message on the LCD screen, press the home button if necessary, and select Maintenance > Ink CartridgeReplacement > Next > Start.

  1. Lift up the scanner unit until it locks into place.
  2. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it

*****, is everything clear with the provided instruction?

Customer Replay

Yes, i amd doing that right now

banner 3

Got you, keep me tuned, please! :)

Customer Replay

ok it is complete. I tested the printer and the black in working . Do all the cartrIdges need shaken to work properly?

Only the black one should be shaken.
Also do not shake the cartridges after opening the packages, or ink may leak.
Is there anything else I can do for you today?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 75661
oOk, I printed our conversation and answerse in green come out light

Oh, now I get it.
Do you need any additional help?

Customer Replay

where I ask question it is green background with white print. on my screen but the printed sheet shows a lighr print on white background

banner 6

So, your printer doesn't print some of the colors, is that so?

Customer Replay

it appears that way

Noted that.
Did you try restarting your printer and then trying to print something again?

Customer Replay

I will do that
still checking

Take your time, I'm here to help you, not hurry.

Customer Replay

i think that took care od it.
thank you

banner 9

You're very welcome!
Is it printing correctly?

Customer Replay


Good to know!
Anything else I can do for you today?

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