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We put in new ink cartrages and the black is not printing
Hello, thank you for using Howly.
Do you need to remove the cartridge from your printer, did I get you right?
yes
Could you specify brand and model of your printer, please?
By the way, is there any message on the LCD screen, that says "Cartridge needs to be replaced"?
If you are replacing a cartridge before you see a message on the LCD screen, press the home button if necessary, and select Maintenance > Ink CartridgeReplacement > Next > Start.
- Lift up the scanner unit until it locks into place.
- Squeeze the tab on the cartridge and lift the cartridge straight up to remove it
*****, is everything clear with the provided instruction?
Yes, i amd doing that right now
Got you, keep me tuned, please! :)
ok it is complete. I tested the printer and the black in working . Do all the cartrIdges need shaken to work properly?
Only the black one should be shaken.
Also do not shake the cartridges after opening the packages, or ink may leak.
Is there anything else I can do for you today?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 75661
oOk, I printed our conversation and answerse in green come out light
Oh, now I get it.
Do you need any additional help?
where I ask question it is green background with white print. on my screen but the printed sheet shows a lighr print on white background
So, your printer doesn't print some of the colors, is that so?
it appears that way
Noted that.
Did you try restarting your printer and then trying to print something again?
I will do that
still checking
Take your time, I'm here to help you, not hurry.
i think that took care od it.
thank you
You're very welcome!
Is it printing correctly?
yes
Good to know!
Anything else I can do for you today?
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