Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you provide me with your mouse model?
Could you provide me with your mouse model?
Customer Reply
Mouse just stopped connecting. It's wireless. I changed batteries. Didn't help
M510
M510
What device are you trying to connect your mouse to?
Customer Reply
Macbook Air
Okay
Could you specify if you see any indications that the mouse is working? Maybe you see the indicator lights, etc.
Could you specify if you see any indications that the mouse is working? Maybe you see the indicator lights, etc.
Customer Reply
Green indicator light came on, then went off. Sell off
I meant still off
I meant still off
Try to switch it off and switch it back on. Check if the lights are on
Customer Reply
Did that. Light came on for maybe 5 seconds. Then off
Could you please try to change the batteries and perform the same steps?
Customer Reply
I did change once.. But I'll try again. Same thing. Light on for a few seconds. Then off
Okay, got it
*****, do you see the USB adapter inserted into your MacBook? The one that connects your mouse to the laptop
*****, do you see the USB adapter inserted into your MacBook? The one that connects your mouse to the laptop
Customer Reply
Yeah
Please try to turn off your mouse, change the batteries to the new ones. remove the USB adapter, turn on the mouse, and insert the USB adapter back into the laptop
Customer Reply
Here I go
Inform me about the result, please
Customer Reply
I think it worked. The mouse is connected
Geat job, *****!
Do you have any other questions or issues I could help you with?
Do you have any other questions or issues I could help you with?
Customer Reply
No, you did the great job. Thanks
You are always welcome!
We are glad that you have resolved your issue using Howly!
We are glad that you have resolved your issue using Howly!
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