Updated: April 01, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

My wireless mouse just stoppe connecting

Changing batteries did not help. Any ideas

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you provide me with your mouse model?

Customer Replay

Mouse just stopped connecting. It's wireless. I changed batteries. Didn't help


What device are you trying to connect your mouse to?

Customer Replay

Macbook Air

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Could you specify if you see any indications that the mouse is working? Maybe you see the indicator lights, etc.

Customer Replay

Green indicator light came on, then went off. Sell off
I meant still off

Try to switch it off and switch it back on. Check if the lights are on

Customer Replay

Did that. Light came on for maybe 5 seconds. Then off

Could you please try to change the batteries and perform the same steps?

Customer Replay

I did change once.. But I'll try again. Same thing. Light on for a few seconds. Then off

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Okay, got it
*****, do you see the USB adapter inserted into your MacBook? The one that connects your mouse to the laptop

Customer Replay


Please try to turn off your mouse, change the batteries to the new ones. remove the USB adapter, turn on the mouse, and insert the USB adapter back into the laptop

Customer Replay

Here I go

Inform me about the result, please

Customer Replay

I think it worked. The mouse is connected

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Geat job, *****!
Do you have any other questions or issues I could help you with?

Customer Replay

No, you did the great job. Thanks

You are always welcome!
We are glad that you have resolved your issue using Howly!

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