Western Kentucky University
Daniel Moore | Tech Expert & Writer | 27 years | Louisville, KY
Hello! I am Daniel, a specialist in Information Technology and a technical expert & writer at Howly.
If you’re looking for a specialist who takes your issue as their own, is always pleasant and caring, and can provide any answer in minutes, you’re on the right page. Since early childhood, I knew that technology was my main passion, and I’ll work only with it. Now I’m a tech expert who’s always up to new challenges and your most tricky questions.
I was always interested in technology. However, a career in tech was not my first choice. I started my education right after school, planning to get a Communications degree, as I liked to put my thoughts and knowledge into writing. While working at a local newspaper during my second year, I also wrote articles for the Tech section: technology industry news, reviews on new products, etc. At that point, I understood that my interest in technology was more than simply a pastime. I wanted to make it my career. So I made the decision to change my major and enroll at Western Kentucky University to seek a degree in Computer Information Technology. Now it seems to be one of the most important choices I made. At that point, I understood that my interest in technology was more than simply a pastime. I wanted to make it my career. So I made the decision to change my major and enroll at Western Kentucky University to seek a degree in Computer Information Technology. Now it seems to be one of the most important choices I made.
At the age of 23, I began my career as an IT Support Specialist for a small e-commerce business in Louisville. My duties included installing and maintaining hardware and software for the firm, troubleshooting technical problems, performing security checks, etc. I also had the chance and the time to advance my expertise and earn a number of certifications (Microsoft, CompTIA Network+). I gained a lot of practical experience during that time and also discovered how much I missed writing in my regular job. I began by compiling a sizable database of guidelines for corporate staff on how to fix various software and hardware difficulties, and they proved to be quite helpful.
When I realized it was time to try something new, it seemed quite a challenge to find a position combining technical parts, writing, and communication with people (believe me, writing alone can be very tiresome). The Technical Expert position at Howly turned out to be my ideal fit. Now I can make people’s lives easier by both helping them resolve technical issues in live chat and writing articles about the most common issues they face.