Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please tell me if you have a laptop or PC?
Can you please tell me if you have a laptop or PC?
Customer Reply
Lap top
Can you please specify both the brand and the model of your laptop?
Customer Reply
HPEnvy x360
Noted
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
None
Well new battery in mouse turnrd computer off and restart. And swearing
Well new battery in mouse turnrd computer off and restart. And swearing
Got it. May I ask you what exactly happens when you are trying to use a mouse or touchpad. Do they not respond at all or they do not behave as they should?
Customer Reply
They at times donothing or they click on something a few spaces up or down frim where I am
Noted
Please, follow the instructions below:
Press and hold the power button until the device turns off. Release the button once the device is off. Wait 15 seconds. Next, press and hold the power button until the device turns on, and a picture is displayed on the screen.
Please, follow the instructions below:
Press and hold the power button until the device turns off. Release the button once the device is off. Wait 15 seconds. Next, press and hold the power button until the device turns on, and a picture is displayed on the screen.
Customer Reply
Ok done
Check if the issue persists.
Customer Reply
Seems ok thanks
Great!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
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