Updated: March 06, 2023
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by Vlad Shvets
Tech Expert & Writer
582 resolved issues

My mouse and my touch screen are not responding right

Hello, thank you for using Howly.
Can you please tell me if you have a laptop or PC?

Customer Replay

Lap top

Can you please specify both the brand and the model of your laptop?

Customer Replay

HPEnvy x360


What troubleshooting have you done so far?

Customer Replay

Well new battery in mouse turnrd computer off and restart. And swearing

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Got it. May I ask you what exactly happens when you are trying to use a mouse or touchpad. Do they not respond at all or they do not behave as they should?

Customer Replay

They at times donothing or they click on something a few spaces up or down frim where I am

Please, follow the instructions below:
Press and hold the power button until the device turns off. Release the button once the device is off. Wait 15 seconds. Next, press and hold the power button until the device turns on, and a picture is displayed on the screen.

Customer Replay

Ok done

Check if the issue persists.

Customer Replay

Seems ok thanks

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Is there anything else I can do for you today?

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