Odesa National University of Technology
Vlad Shvets | Tech Expert & Writer | Odesa, Ukraine
Hi, I’m Vlad, and I am one of the Howly tech experts!
My favorite cases on our platform are also the most complicated ones. And the most adorable work moments happen when people say the words of gratitude and thank me for making everything work again on their side. At such a moment, I realize that my work is really worthy.
Working hard is never enough when you don’t obtain a real undeniable interest in a client’s case. It’s so important because the most complex issues can be solved only through a thought dialog when both parties are interested in the final result. Similarly, my main task as an expert is not only to obtain all the necessary information to solve a case but also to ask prompt questions. It was just a smart intro. Now let’s talk some plain words 😉
I always adored being helpful. This is what I still like most in my job. Besides, at some point in the past, I already understood what the most common user issues are. So I thought that it would be good to share some general patterns and guarantee that everyone has access to quick, handy solutions.
This is how I became a writer for the Howly blog. This new role allowed me to bring even more usefulness.