Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Did you try to test the brightness?
Did you try to test the brightness?
Customer Reply
The brightness was all the way up, the computer wouldn't boot up
I see, is the laptop charged?
Customer Reply
Yes
Is it absolutely black now?
Customer Reply
Yes, it's on though
Got it.
Please press the Windows key + Ctrl + Shift + B. This command actually restarts your graphics driver—which might itself fix the black screen—but also emits a beep.
Please press the Windows key + Ctrl + Shift + B. This command actually restarts your graphics driver—which might itself fix the black screen—but also emits a beep.
Customer Reply
I will try that thank you
You're welcome!
Please let me know once it's done.
Please let me know once it's done.
Customer Reply
It worked, thank you very much
Perfect.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No that's all, thank you
You're welcome!
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
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