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My laptop crashed after playing a game and when rebooting, the keys and fans work but the screen is black, what could cause this?
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Did you try to test the brightness?
The brightness was all the way up, the computer wouldn't boot up
I see, is the laptop charged?
Yes
Is it absolutely black now?
Yes, it's on though
Got it.
Please press the Windows key + Ctrl + Shift + B. This command actually restarts your graphics driver—which might itself fix the black screen—but also emits a beep.
I will try that thank you
You're welcome!
Please let me know once it's done.
It worked, thank you very much
Perfect.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No that's all, thank you
You're welcome!
I am so pleased to see your issue got resolved!
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