Updated: March 16, 2023
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by Gary Spenser
Tech Expert & Writer
772 resolved issues

My laptop crashed after playing a game and when rebooting, the keys and fans work but the screen is black, what could cause this?

I've already tested to see if the monitor is not working by connecting to a different one, same black screen.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Did you try to test the brightness?

Customer Replay

The brightness was all the way up, the computer wouldn't boot up

I see, is the laptop charged?

Customer Replay


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Is it absolutely black now?

Customer Replay

Yes, it's on though

Got it.
Please press the Windows key + Ctrl + Shift + B. This command actually restarts your graphics driver—which might itself fix the black screen—but also emits a beep.

Customer Replay

I will try that thank you

You're welcome!
Please let me know once it's done.

Customer Replay

It worked, thank you very much

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I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No that's all, thank you

You're welcome!
I am so pleased to see your issue got resolved!

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