Updated: March 15, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

My G3060 printer of 10 days suddenly wouldn't print

I attempted to reinstall, but when I attempt this, it tells me the printer spool(whatever that is) is not running, and the network port is not set

Hello, thank you for using Howly.
Let's try to reset your printer to default settings.
Here's how to do this:
Select this menu from Device settings in the Setup menu. You can set the settings back to default. Returns the Web service settings back to the default.

Customer Replay

Wait, I’m slow with this. Presume you mean in the settings menu?

Customer Replay

I’ve opened the settings,tried to click on printer settings, nothing happens.
is there any way we can physically talk to each other.

Currently, we don't have the option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Do you have a similar menu?:


I mean the menu and control panel.

Customer Replay

Yes,this is the menu on my printer

banner 3

Could you, please check if cables are connected properly?

Customer Replay

It’s a wifi connection,the power cable is connected properly

Now, let's power cycle your printer
Please follow these steps:

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 1 minute.
  4. Plug the power cord back into the wall outlet.
  5. Reconnect the power cord to the printer.
  6. Turn the printer on.
Customer Replay

Am following prompts for wifi connection assistant. It tells me it can’t create output file
Have done the power disconnect process. Printer now back on

Make sure paper settings match information set for rear tray.
If the paper settings do not match the information set for the rear tray, an error message appears on the LCD. Follow the instructions on the LCD to solve the problem.

Customer Replay

Don’t fully understand paper settings - rear tray, but no problems with printer menu settings

banner 6

Now, let's delete unnecessary print jobs from the print status check screen.
To do so, please follow these steps:
Open System Preferences, and select Printers & Scanners
Select your model, and then click Open Print Queue
The print status check screen appears.
Select the unnecessary print job and click (Delete)
The selected print jobs will be deleted.

Customer Replay

Done this.

Is your printer's printer driver selected when printing?
"Canon G3060 series" should be selected in the Print dialog box.

Customer Replay

The printer menu says copy 100%. It has done this since set up by the retailer, and worked for around a week.

Noted, thank you
Please restart the computer and try printing again

Customer Replay

IT works!!!! Magic

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Great work!

Customer Replay

Thank you sincerely for your help. Regards,

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Not today thanks.

You're welcome!

Customer Replay


I am so pleased to see your issue got resolved!

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