Hello, thank you for using Howly.
Let's try to reset your printer to default settings.
Here's how to do this:
Select this menu from Device settings in the Setup menu. You can set the settings back to default. Returns the Web service settings back to the default.
Wait, I’m slow with this. Presume you mean in the settings menu?
Correct
I’ve opened the settings,tried to click on printer settings, nothing happens.
is there any way we can physically talk to each other.
Currently, we don't have the option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Do you have a similar menu?:
I mean the menu and control panel.
Yes,this is the menu on my printer
Could you, please check if cables are connected properly?
It’s a wifi connection,the power cable is connected properly
Good
Now, let's power cycle your printer
Please follow these steps:
Am following prompts for wifi connection assistant. It tells me it can’t create output file
Have done the power disconnect process. Printer now back on
Good
Make sure paper settings match information set for rear tray.
If the paper settings do not match the information set for the rear tray, an error message appears on the LCD. Follow the instructions on the LCD to solve the problem.
Don’t fully understand paper settings - rear tray, but no problems with printer menu settings
Now, let's delete unnecessary print jobs from the print status check screen.
To do so, please follow these steps:
Open System Preferences, and select Printers & Scanners
Select your model, and then click Open Print Queue
The print status check screen appears.
Select the unnecessary print job and click (Delete)
The selected print jobs will be deleted.
Done this.
Good
Is your printer's printer driver selected when printing?
"Canon G3060 series" should be selected in the Print dialog box.
The printer menu says copy 100%. It has done this since set up by the retailer, and worked for around a week.
Noted, thank you
Please restart the computer and try printing again
IT works!!!! Magic
Great work!
Thank you sincerely for your help. Regards,
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Not today thanks.
You're welcome!
Goodbye
I am so pleased to see your issue got resolved!
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!