Updated: June 13, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

I keep getting black screen, it comes up from the bottom and takes over my screen.

I have tried 2 solutions from Microsoft but they don't work.

Short summary:

  1. Turn off your Asus Vivobook 15 by holding down the power button.
  2. Unplug the power cord.
  3. Disconnect all external devices.
  4. Wait for 30 seconds.
  5. Reconnect the power cord.
  6. Perform a hard reset by holding down the power button for 60 seconds.
  7. Release the power button.
  8. Connect necessary peripherals.
  9. Turn on your laptop to check if the issue is resolved.
  10. If the problem is fixed, reconnect any remaining peripherals.

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay

#1.#1. tried pressing Windows logo and F8 repeatedly on restart
#2.tried Ctrl + shift + B

Got it!
Could you please clarify the model of your computer and the windows version?

Customer Replay

Neither 1 works. The black screen keeps coming back.
Asus Vivobook 15
Windows 11


Great! 😁
Could you please tell me, when you pressed Ctrl+ Shift + B, did you press the Windows logo button?

Customer Replay

Should I?

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Please try to press the Windows logo key, the Ctrl key, the Shift key, and B at the same time?

Customer Replay

So far,so good. Let's see if it lasts.

Of course!
Keep me updated!

Customer Replay

Oh no! It's back again.

Could you please tell me, if only one part of the screen is black?

Customer Replay

No. it starts at the complete bottom and rises to the top.

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Top answer

Got it!
Let's try to hard reset your laptop:

  • Turn off your Asus laptop.
  • Unplug the power cord, remove the battery, and disconnect all external connected peripheral devices from your laptop.
  • Leave your laptop off for 30 seconds.
  • Press and hold the power button for about 60 seconds.

Please let me know once you have released the Power button after 60 seconds.

Customer Replay

I couldn't see all of that. I understand that you want me to disconnect everything from the laptop. What did you say about the battery?

Sorry, there is no need to remove the battery, as it is quite dangerous.
You can simply unplug the power cord and disconnect the external peripherals😁

Customer Replay

ok will do. hang on
I have the PC all unhooked.

Top answer

Now, please:

  • Connect the power cord.
  • Turn on your laptop and check if it boots up properly.
Customer Replay

What about the mouse?

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You can connect it as well as all of the external peripherals.

Customer Replay

Good. Will do now.
The PC booted up fine. I let it go through fixing the files and now i am back to restored session.

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