Updated: March 15, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

I just bought a new HP laptop and am setting it up and I'm unable to use my wireless mouse

May I switch the mouse from my old computer to my new?

Hello, thank you for using Howly.

Customer Replay

Can you help me get my wireless mouse working? I inserted battery and other thing keeping two holded side down. Is that correct? and I turned it ON

Could you specify the name of the mouse, please?

Customer Replay

It's an HP mouse that came with new computer


Okay, I see
The mouse is turned on now, right?

Customer Replay


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Have you connected the USB receiver to the USB connection on your computer?

Customer Replay

Do I connect it in the mouse or in the laptop.

That is a very common question :)
To the laptop

Customer Replay

does it connect with the two holes facing up or down?

It doesn`t matter usually

Customer Replay


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I’m glad I was able to get that sorted out for you! Is there anything else I can assist you with today?

Customer Replay

WHAT is the proper way to dispose of old computer and/or delete info from it?

Could you specify the name of the computer, please?

Customer Replay

The old computer is a DELL

Do you know if you have Windows OS on your old computer?

Customer Replay

What is Windows OS?

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It is a computer operating system
Its logo looks like this:


Okay, thank you for clarifying

Customer Replay

It was Windows 10. Does that help?

Yes, perfect!
To reset your old computer and delete everything from it, go to Start > Settings > Update & Security > Recovery > Reset this PC > Get Started.
If any questions will appear feel free to ask

Customer Replay

I think that's it. So glad to have a mouse! Over and out!

Happy to hear it :) Is there anything else I can do for you today?

Customer Replay

no and thanks

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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