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I just bought a new HP laptop and am setting it up and I'm unable to use my wireless mouse
Hello, thank you for using Howly.
Can you help me get my wireless mouse working? I inserted battery and other thing keeping two holded side down. Is that correct? and I turned it ON
Could you specify the name of the mouse, please?
It's an HP mouse that came with new computer
Okay, I see
The mouse is turned on now, right?
yes
Have you connected the USB receiver to the USB connection on your computer?
Do I connect it in the mouse or in the laptop.
That is a very common question :)
To the laptop
does it connect with the two holes facing up or down?
It doesn`t matter usually
It WORKS!!!
I’m glad I was able to get that sorted out for you! Is there anything else I can assist you with today?
WHAT is the proper way to dispose of old computer and/or delete info from it?
Could you specify the name of the computer, please?
The old computer is a DELL
Do you know if you have Windows OS on your old computer?
What is Windows OS?
It is a computer operating system
Its logo looks like this:
Okay, thank you for clarifying
It was Windows 10. Does that help?
Yes, perfect!
To reset your old computer and delete everything from it, go to Start > Settings > Update & Security > Recovery > Reset this PC > Get Started.
If any questions will appear feel free to ask
I think that's it. So glad to have a mouse! Over and out!
Happy to hear it :) Is there anything else I can do for you today?
no and thanks
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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