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I have lost my Network Adapter files and drivers from my Windows 11 on my laptop
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
I also did a factory reset on my laptop, but it did not help
did you try to connect to Wi-Fi again?
I’ve restarted the laptop a number of times, but no help
Tried but not able to. The modem/router device device no longer appears in device manager
how did you connect?
I’m using my work iPad to connect to you now, so internet connection is good. The problem is missing software on the laptop
I understand!
in Windows 11
what is your computer model?
I could hotspot via my iPad for the laptop if i need to download something on to the laptop
Connect to a Wi-Fi network in Windows:
1. Select the Network, Sound, or Battery icons on the far right side of the taskbar to open quick settings.
2. On the Wi-Fi quick setting, select Manage Wi-Fi connections.
Dell Inspiron 14 5000 2-in-1 purchased 2019
tell me once you are done!
There is no Wi-Fi quick settings, in fact, no mention of wi-fi at all on my laptop
there is no manage wi-fi conections
After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.
1 Select Start > Settings > Network & internet > Advanced network settings > Network reset. Open Network & Internet Status settings.
2 On the Network reset screen, select Reset now > Yes to confirm.
please keep me updated!
I think I’ve tried this before - but it did not reinstall. Does the laptop need to be connected to the internet for the reinstall to happen?
I’m doing it again
thank you!
It says it will shutdown in 5 minutes, so is a long process
Now sayin in 2 mins
Restarting now
let's wait!
I’m back in and in Settings
take your time!
Do I now go to Network & internet?
yes
follow all steps!
Steps above?
What steps?
yes please
1 Select Start > Settings > Network & internet > Advanced network settings > Network reset. Open Network & Internet Status settings.
2 On the Network reset screen, select Reset now > Yes to confirm.
There is no mention of status settings
no such option as Network & Internet Status settings.
Not under Advanced network settings
can you send me a screenshot of the screen?
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 2007716
Thank you for the screenshot.
click on Network reset
now
Did we not already do this?
Just before
no, please proceed!
O K
Reset now?
Then yes?
Network reset. Open Network & Internet Status settings.
Says it will shut down in 5 mins
good
let's wait!
But I’ve done this about 4 times already this afternoon- it has not solved the problem
let's wait for the computer to start!
twice or thrice before my chat with you and now a 2nd time with you
2 mins to go
if it doesn't work we will install drivers for Wi-Fi adapter
O K
good
restarting now
good! let's wait!
Hey, The Wi-Fi is now showing
now please tell me your computer is 64-bit* or 32?
How do I find that?
1 Select the Start button, then select Settings > System > About . Open About settings.
2 At the right, under Device specifications, see System type.
I need to get the network security key or password off the modem/router
it should be on the router sticker
Im now connected to the internet. Still not sure what caused this problem though
Okay, great ;)
Anyhow, all ends well
:)
Is there anything else I can do for you today?
No , all good now, Good bye, have good day / evening
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Thanks
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