Updated: March 24, 2023
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by Gary Spenser
Tech Expert & Writer
772 resolved issues

I have lost my Network Adapter files and drivers from my Windows 11 on my laptop

thereby losing my internet connection for my laptop. In Network and Internet area of control panel there is no longer a mention of wi-fi and in Device manager there is no longer any Network adaptor files

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

I also did a factory reset on my laptop, but it did not help

did you try to connect to Wi-Fi again?

Customer Replay

I’ve restarted the laptop a number of times, but no help
Tried but not able to. The modem/router device device no longer appears in device manager

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how did you connect?

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I’m using my work iPad to connect to you now, so internet connection is good. The problem is missing software on the laptop

I understand!

Customer Replay

in Windows 11

what is your computer model?

Customer Replay

I could hotspot via my iPad for the laptop if i need to download something on to the laptop

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Connect to a Wi-Fi network in Windows:
1. Select the Network, Sound, or Battery icons on the far right side of the taskbar to open quick settings.
2. On the Wi-Fi quick setting, select Manage Wi-Fi connections.

Customer Replay

Dell Inspiron 14 5000 2-in-1 purchased 2019


tell me once you are done!

Customer Replay

There is no Wi-Fi quick settings, in fact, no mention of wi-fi at all on my laptop
there is no manage wi-fi conections

After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.
1 Select Start > Settings > Network & internet > Advanced network settings > Network reset. Open Network & Internet Status settings.
2 On the Network reset screen, select Reset now > Yes to confirm.
please keep me updated!

Customer Replay

I think I’ve tried this before - but it did not reinstall. Does the laptop need to be connected to the internet for the reinstall to happen?
I’m doing it again

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thank you!

Customer Replay

It says it will shutdown in 5 minutes, so is a long process
Now sayin in 2 mins
Restarting now

let's wait!

Customer Replay

I’m back in and in Settings

take your time!

Customer Replay

Do I now go to Network & internet?

follow all steps!

Customer Replay

Steps above?
What steps?

yes please
1 Select Start > Settings > Network & internet > Advanced network settings > Network reset. Open Network & Internet Status settings.
2 On the Network reset screen, select Reset now > Yes to confirm.

Customer Replay

There is no mention of status settings

no such option as Network & Internet Status settings.

Customer Replay

Not under Advanced network settings

can you send me a screenshot of the screen?

Customer Replay

Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 2007716

Thank you for the screenshot.
click on Network reset

Customer Replay

Did we not already do this?
Just before

no, please proceed!

Customer Replay

Reset now?
Then yes?

Network reset. Open Network & Internet Status settings.

Customer Replay

Says it will shut down in 5 mins

let's wait!

Customer Replay

But I’ve done this about 4 times already this afternoon- it has not solved the problem

let's wait for the computer to start!

Customer Replay

twice or thrice before my chat with you and now a 2nd time with you
2 mins to go

if it doesn't work we will install drivers for Wi-Fi adapter

Customer Replay


Customer Replay

restarting now

good! let's wait!

Customer Replay

Hey, The Wi-Fi is now showing

now please tell me your computer is 64-bit* or 32?

Customer Replay

How do I find that?

1 Select the Start button, then select Settings > System > About . Open About settings.
2 At the right, under Device specifications, see System type.

Customer Replay

I need to get the network security key or password off the modem/router

it should be on the router sticker

Customer Replay

Im now connected to the internet. Still not sure what caused this problem though

Okay, great ;)

Customer Replay

Anyhow, all ends well

Is there anything else I can do for you today?

Customer Replay

No , all good now, Good bye, have good day / evening

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay


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