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I can't reconnect my hp envy 6000 series to to wifi after changing internet companies
Hello, thank you for using Howly.
Could I ask you what troubleshooting have you done so far?
I use the wps button on my router and pressed the wifi button on my printer
I reprinted the information from the printer and tried that
Could you tell me if you have the display on your printer?
I unplugged the printer for 4 minutes and retried
No display
Have you tried to unplug your router for 4 min?
Yes
Could you tell me what device are you using with your printer?
My smart phone
Samsung galaxy s10
I got you, *****! Do you have the HP Smart app on your Smartphone?
I did. I have Uninstaller it and was about to reinstall
Thank you for the info, *****! Let me provide you with a way to refresh your printer Network Setting first and then connect your printer to your WI-FI network again, let us try?
Ok
Press and hold the Wireless button on the back of the printer for five seconds until the Status light flashes (blue or purple depending on the model).
Done
5th time
I understand, *****. But that is the first way that we need to try
If it will not work we will try to solve this issue from the router side.
Please, try to follow these steps:
- Place the printer near the Wi-Fi router.
- Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes.
- Within two minutes, press and hold the WPS button on the router until the connection process begins.
- Wait for the Wireless light or bar on the printer to stop flashing.
When you say blue bar are you meaning the wifi icon flashing
yes, you are right
How do I know the connection process has begun
You will see your WI-FI icon will flash slowly.
Oh I do believe it's connected
After you did all these steps you need just wait for a few min.
It's printing
Great, *****!
Should I make it stop? It's printing something I cancelled
Have you turned the printer off?
NO
Could you tell me what your printer print?
It's printing a file I tried to print a month ago
A product file
Let the printer print it and try to check your HP Smart app then, please.
Ok it's finished and I opened hp smart
Could you tell me if you see a "Devices" option on your HP Smart app?
Please, try to check if your printer is still connected to your phone.
I do not. I see that my printer is listed and ready to print
Could I ask you to try to print any of the files?
Sure
It orint my requested file
Printed*
Great, *****!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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