Updated: March 23, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I can't reconnect my hp envy 6000 series to to wifi after changing internet companies

I have followed all the directions given by hp and the information button on my printer

Hello, thank you for using Howly.
Could I ask you what troubleshooting have you done so far?

Customer Replay

I use the wps button on my router and pressed the wifi button on my printer
I reprinted the information from the printer and tried that


Could you tell me if you have the display on your printer?

Customer Replay

I unplugged the printer for 4 minutes and retried
No display

Have you tried to unplug your router for 4 min?

Customer Replay


banner 3

Could you tell me what device are you using with your printer?

Customer Replay

My smart phone
Samsung galaxy s10

I got you, *****! Do you have the HP Smart app on your Smartphone?

Customer Replay

I did. I have Uninstaller it and was about to reinstall

Thank you for the info, *****! Let me provide you with a way to refresh your printer Network Setting first and then connect your printer to your WI-FI network again, let us try?

Customer Replay


banner 6

Press and hold the Wireless button on the back of the printer for five seconds until the Status light flashes (blue or purple depending on the model).

Customer Replay

5th time

I understand, *****. But that is the first way that we need to try
If it will not work we will try to solve this issue from the router side.
Please, try to follow these steps:

  • Place the printer near the Wi-Fi router.
  • Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes.
  • Within two minutes, press and hold the WPS button on the router until the connection process begins.
  • Wait for the Wireless light or bar on the printer to stop flashing.
Customer Replay

When you say blue bar are you meaning the wifi icon flashing

yes, you are right

Customer Replay

How do I know the connection process has begun

banner 9

You will see your WI-FI icon will flash slowly.

Customer Replay

Oh I do believe it's connected

After you did all these steps you need just wait for a few min.

Customer Replay

It's printing

Great, *****!

Customer Replay

Should I make it stop? It's printing something I cancelled

Have you turned the printer off?

Customer Replay


Could you tell me what your printer print?

Customer Replay

It's printing a file I tried to print a month ago
A product file

Let the printer print it and try to check your HP Smart app then, please.

Customer Replay

Ok it's finished and I opened hp smart

Could you tell me if you see a "Devices" option on your HP Smart app?
Please, try to check if your printer is still connected to your phone.

Customer Replay

I do not. I see that my printer is listed and ready to print

Could I ask you to try to print any of the files?

Customer Replay

It orint my requested file

Great, *****!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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