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I am trying to set up a new chromebook and I am stuck on choose your language
Short summary:
- If you are stuck on the "Choose your language" page and clicking "Let's go" doesn't yield any results, perform a complete shutdown of your Chromebook by holding down the power button until it turns off.
- Wait for a few seconds and then power on your Chromebook by pressing the power button again.
- Once you reach the welcome page, select your language and click "Let's go."
- If nothing happens after clicking "Let's go," try pressing the "Tab" key on your keyboard to highlight the button, and then press the "Enter" key to click it.
- If you are now on the "Google Chrome OS terms" page and are unable to scroll down, attempt using the "Tab" key to highlight the "Accept" button.
- If the above steps don't work, restart your Chromebook once more and wait for about 30 seconds before powering it back on.
- Upon reaching the "Google Chrome OS terms" page again, try pressing the "Ctrl" + "Alt" + "Shift" + "R" keys simultaneously on the keyboard to initiate a reset.
- A window will appear asking you to reset your Chromebook. Click on the "Restart" button.
- After the restart, wait for a little longer and then try pressing the "Ctrl" + "Alt" + "Shift" + "R" keys again to see if it triggers any response.
- If you still experience difficulties, make sure to use the touchpad located below the keyboard. Slide on the touchpad to move the mouse cursor, and press or tap the lower half of the touchpad to click.
- Aim the mouse cursor on the "Accept" button and use the touchpad to click on it.
- Follow the on-screen prompts to connect to your desired network and enter the Wi-Fi password when prompted.
- Continue with the setup process, signing into your Google account if required.
- If you encounter any further issues, don't hesitate to seek further assistance or contact the technical support team for additional guidance.
Hello, thank you for using Howly.
Please, select your language and click “Let’s go.”
I did that but nothing happened
I see
Please, follow these steps:
- Hold down the power button on your Chromebook until it shuts off completely.
- Wait a few seconds, and then turn your Chromebook back on.
ok, doing that now
Take your time and, please, keep me updated
back on
back to welcome
Got it, does something happens after you select the language and click on “Let’s go.”?
I'm stuck on welcome page now!
I hit lets go, but nothing happened
Could you please try pressing the "Tab" key on your keyboard to highlight the button, and then press the "Enter" key to click it?
now on Google Chrome OS terms
Got it, could you please clarify if you are stuck there?
before I press accept, I do have WiFi on my phone. Does that matter?
Actually, it doesn't, you will be able to connect your Chromebook to the network while setting up if you are talking about that
ok, pressing accept
nothing happened, stuck
I see, could you please clarify if you have already connected your Chromebook to Wi-Fi?
how would I have done that?
Got it, just assumed that it is lagging because it is installing some updated
Could you please tell me if you scroll down to the very end of the Google Chrome OS terms?
won't scroll!
I see, then please try to use the "Tab" key to highlight the "Accept" button
tab doesn't highlight accept and still nothing happens.
Let's try to restart the Chromebook once more and check if it will let you accept the Google Chrome OS terms.
Please, follow these steps one more time:
- Hold down the power button on your Chromebook until it shuts off completely.
- Wait a few seconds, and then turn your Chromebook back on.
ok, will do
Please, let me know if it will let you click buttons at this time
nope, sorry
Got it, could you please clarify if there is any crucial data on your Chromebook or if it is your first set up?
first setup
In this case, please press the "Ctrl" + "Alt" + "Shift" + "R" keys at the same time on the Welcome screen.
A window will appear asking you to reset your Chromebook. Click on the "Restart" button.
how do I get to welcome screen?
Could you please clarify what screen did you see after you restart the Chromebook?
Is it still on the Google Chrome OS terms step?
yes
I see, then it is needed to wait a little bit more after the restart.
Please, restart it once more, but at this time wait about 30 seconds
ok, please give me the steps again and when do I wait 30 seconds?
Sure, here are the steps:
- Hold down the power button on your Chromebook until it shuts off completely.
- Wait 30 seconds, and then turn your Chromebook back on.
It needed to wait 30 seconds after it shuts off completely
ok
ok back on to same page
Got it, could you please press the "Ctrl" + "Alt" + "Shift" + "R" keys at the same time and tell me if anything happens?
nothing
I see
Could you please clarify if the "Accept" button is blue or if it is gray?
blue
Could you please tell me if you're using the mouse or the touchbar?
touchbar
Could you please specify on what part of the touchbar you tap when you're trying to click?
I touch each key with my stylus pen
there's no touchpad on this
Could you please provide me with the model of this exact Chromebook?
asus
CX22NA-211-8801
This model should have a touchpad under the keyboard
Is that what the rectangle box is?
Yes, you're right
it doesnt open
I'm sorry, what do you mean?
it just moves a little when you touch it
Let me explain, the touchpad shouldn't open, it reacts when you touch it
Would you like me to explain how to use it?
OMG. DUHHHHHHH. YES
First of all, if you slide on it, it should move the mouse cursor
GOT IT!!!!!
Great! You can press or tap the lower half of the touchpad to click
What does that do?
It is like the left button of the mouse, you can use it to click on anything.
Please, try to aim the mouse cursor on the "Accept" button and then press or tap the lower half of the touchpad to click.
OMG IT WORKED!!!!
Says network not available
Could you please clarify if it wants you to select the network?
mine is listed, but it's on another one which I guess is not available. Click on mine?
Yes, please click on your network
Please note that it will be needed to enter the Wi-Fi password
asking for p/w
Could you please clarify if you remember it?
checking for updates
signing into Google now
Glad to hear that!
Please, let me know if you will have any difficulties with that
I'm on the Howdy page!
Okay, great!
TYTYTYTY
Did you sing into your Google account?
yes
connected chromebook to phone. Hope that's ok
Okay, please specify if you need my assistance now
I think I'm set now
Is there anything else I can do for you today?
You've done enough!!! TY
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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