Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you mean that screen rotation stopped working on your Galaxy A11?
Yes
I don't see that option.
Swipe down on the Status bar twice please
Ok i found it
Okay, toggle it on, so it will rotate the screen when you turn the phone
Thanks, what about my second question?
May I please ask you to repeat it?
Why does this phone become totally useless on about a weekly basis. It is normally very slow but on those occasions it is ridiculous, and the battery runs down in no time.
How long ago did you buy it?
I don't remember, maybe 4 years ago
It might be battery issue. It gets less effective as time passes. However, could you please go to Settings>'About phone' or similar tab>and check how much space you have in phone's memory?
This phone is slower than my wife's phone that is at least 6 years older. 1.4gb of 2gb
Do you have only 2 gigabytes of memory?
Yes
I see SAMSUNG GALAXY A11 use 2 GB or 3 GB RAM. 2 GB actually is limited for multitasking. Usually the slow performance happen because of too much applications running in the background like chatting, social media, games and some other more. They will standby in the background to wait data update and wait some command.
So what can I do to mitigate the problem?
I'm not sure that you can really do something effective, since it's a technical limitation of the device. Just try to not open many processes all at once
I always keep to 1 or 2 things at a time.
I understand, *****.
Are there some Apps that I should eliminate?
It will help you to gain some more space in the storage, however mostly storage is affected by social media apps cache.
What is that, and where would I find it, I don't use Facebook, or anything like it.
If you do not use such social media, then I assume it's just a limitation of this phone model You can try restarting your phone so that temporary files and cache get deleted, yet it won't help in the long term.
Ok thanks
You can uninstall all not use applications. You can try to find from menu Setting > Apps, and choose not active applications, then choose Uninstall
I'll give it a try.
Okay. Is there anything else I could do for you?
Goodbye
Thank you for chatting with us today! We are available 24/7, you can refer your questions anytime.
What about starting a discussion? Be the first to share your thoughts!