Updated: March 21, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

Moto G power (2021) suddenly went dead

What can I do?
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Could you please tell me when and how did the problem occur?

Customer Replay

It is my wife’s phone and it suddenly went dead. Won’t do anything, just remains black.

author

What troubleshooting have you done so far?

Customer Replay

I don’t know what to do.

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author

Okay, have you tried charging the device?

Customer Replay

yes.

author

Hold the Power button for about 20-30 seconds. Let me know if the screen lights up.

Customer Replay

That seems to have fixed it. Thanks.

author

I am so pleased to see your issue got resolved!

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589 resolved issues
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