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*****
Nice to meet you, *****!
Could you please tell me when and how did the problem occur?
It is my wife’s phone and it suddenly went dead. Won’t do anything, just remains black.
What troubleshooting have you done so far?
I don’t know what to do.
Okay, have you tried charging the device?
yes.
Hold the Power button for about 20-30 seconds. Let me know if the screen lights up.
That seems to have fixed it. Thanks.
I am so pleased to see your issue got resolved!
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