Updated: March 18, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

My iPhone 7+ has stopped ringing for incoming calls

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

My iPhone 7+ has stopped ringing for incoming calls, and I have not been able to correct in Setting.


Okay, got you.
What troubleshooting have you done so far?

Customer Replay

Please walk me through your suggestions

Is your Ring/Silent switch flipped to silent?
Could you check it, please?

Customer Replay

No. Switch on left is not red

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Okay, got you.
Allow me a moment, please!

Customer Replay


Thank you!
Have you tried to turn the ringer volume all the way up?

Customer Replay

Yes. Just checked it again

Got it, thank you! Could you please check if the "Do Not Disturb" mode is off?

Customer Replay

Where is it

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To turn off "Do Not Disturb" mode, please follow these steps:

  1. Swipe up from below the bottom of the screen.
  2. Tap the Do Not Disturb or Focus icon.
  3. You'll know Do Not Disturb, or your Focus, is off when the icon is no longer illuminated.

Please do this and tell me how it goes :)

Customer Replay

Problem solved. Thanks

Anytime :)
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thank you

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

Thanks again

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