
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Okay, got you.
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Please walk me through your suggestions

Is your Ring/Silent switch flipped to silent?
Could you check it, please?
Could you check it, please?
Customer Reply
No. Switch on left is not red

Okay, got you.
Allow me a moment, please!
Allow me a moment, please!
Customer Reply
Ok

Thank you!
Have you tried to turn the ringer volume all the way up?
Have you tried to turn the ringer volume all the way up?
Customer Reply
Yes. Just checked it again

Got it, thank you! Could you please check if the "Do Not Disturb" mode is off?
Customer Reply
Where is it

To turn off "Do Not Disturb" mode, please follow these steps:
1. Swipe up from below the bottom of the screen.
2. Tap the Do Not Disturb or Focus icon.
3. You'll know Do Not Disturb, or your Focus, is off when the icon is no longer illuminated.
Please do this and tell me how it goes :)
1. Swipe up from below the bottom of the screen.
2. Tap the Do Not Disturb or Focus icon.
3. You'll know Do Not Disturb, or your Focus, is off when the icon is no longer illuminated.
Please do this and tell me how it goes :)
Customer Reply
Problem solved. Thanks

Anytime :)
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thank you

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
Thanks again
No comments yet...
Comments