Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
You need to reinstall windows it seems
You need to reinstall windows it seems
Customer Reply
I was afraid of that but I don't want to lose my files
There is an option when installing new windows to keep the old files
Customer Reply
Does that include folders on the desktop
All the files, *****
Customer Reply
Any idea on how or why this happened I got a blue screen then it restarted and popped up with that message
Multiple things could cause that
Damage to a hard drive, corrupted files, viruses
most likely it's the viruses
Damage to a hard drive, corrupted files, viruses
most likely it's the viruses
Customer Reply
I kept a weekly scan on viruses and malware and other stuff but guess can't catch them all
Yeah, these days the best thing to do is to just be careful on the web, some viruses mainly the newer stuff is hard to detect
Customer Reply
How can I send a picture is that possible
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Says upgrade: Install windows and keep files, settings, and applications but it won't let me
What happens when you click on "Install windows and keep files"?
Customer Reply
Says the upgrade option isn't available if you start your computer using windows installation media. If a copy of windows is already on this computer and you want to upgrade remove the installation media and restart your computer. After windows has started normally insert the installation media and run setup
Try doing that, if not we'll try running it in safe mode
Customer Reply
How do I run it in safe mode
The Advanced Boot Options screen lets you start Windows in advanced troubleshooting modes. You can access the menu by turning on your computer and pressing the F8 key before Windows starts. Some options, such as safe mode, start Windows in a limited state, where only the bare essentials are started.
Customer Reply
F8 didn't do anything
I have a gaming computer it's ASRock motherboard
I have a gaming computer it's ASRock motherboard
Did you do it on reboot, *****?
Customer Reply
Yeah I restarted the computer and tapping f8
Try F2 instead
Customer Reply
F2 took me into the bios but I don't see anything about safe mode
Select Settings, then select Security.
Change Secure Boot to Enabled.
Press F10 to save the settings, and then restart the system.
Change Secure Boot to Enabled.
Press F10 to save the settings, and then restart the system.
Customer Reply
Restarted still pops up with the reboot and select proper boot device
I tried tapping f8 and f2
I tried tapping f8 and f2
I see, this is not good
Do you have one or multiple drives in your system?
Do you have one or multiple drives in your system?
Customer Reply
I have main 500gb ssd and 2 2tb external hard drives
And all the data you want to preserve on the 500GB one, right?
Customer Reply
Yeah
Got you
Customer Reply
I really don't want to lose on that drive I have personal information on that one
If I can get it to load once I can put stuff on a USB flash drive if possible but it won't do anything right now
If I can get it to load once I can put stuff on a USB flash drive if possible but it won't do anything right now
Well, we could technically swap the drive for an empty one just to put windows on it and extract the data from that 500GB one
Customer Reply
Install windows on one of the externals
If your machine allows it you could try that, sounds like it might work
Just to be sure- disconnect the 500gb drive so it won't get wiped
Just to be sure- disconnect the 500gb drive so it won't get wiped
Customer Reply
Ok I'll give it a try
Take your time, *****
Customer Reply
It says that it has to be a NTFS how do I make it a NTFS
Follow the instructions to format your SSD device using your PC/laptop:
1 Connect your SSD to a PC or laptop.
2 Click the Documents icon on your PC.
3 Right click on the drive to be formatted and click Format.
4 From the drop-down list select NTFS under the file system.
5 The drive will be formatted accordingly.
But you'll need a running PC for that
Or you could buy some cheap small capacity SSD and use it instead
1 Connect your SSD to a PC or laptop.
2 Click the Documents icon on your PC.
3 Right click on the drive to be formatted and click Format.
4 From the drop-down list select NTFS under the file system.
5 The drive will be formatted accordingly.
But you'll need a running PC for that
Or you could buy some cheap small capacity SSD and use it instead
Customer Reply
May have to do that
That would be easier imo
What's the model of your motherboard?
I'll find you something that would fit :)
What's the model of your motherboard?
I'll find you something that would fit :)
Customer Reply
ASRock Bm450 I think
This thing is pretty decent for the price: newegg.com
Customer Reply
Thanks definitely worth the price I'll have to get it ordered I really hope I can get stuff from the other ssd once I do this
I hope so too, most likely the data should be fine, *****
Customer Reply
Ok even though that ssd has windows installed on it won't mess with the new hard drive once I install windows on it will it idk much about that stuff
It shouldn't, but again, better to disconnect the original drive for the installation, after that you'll connect it back and it pretty much should be looking just like another disc in "this PC" tab
Customer Reply
Ok
Thanks for your help
Thanks for your help
Glad to assist, *****:)
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