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We use my computer and the window lock please can you help to unlock my computer windows
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
You are not able to login when you turn on your PC, correct?
Ok
*****, do you see my question? You are not able to login to your computer?
Yes
Did you try anything before contacting us?
No
Can you make a photo of your login screen and send it to me?
The one you can't pass.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2699255
Ok
Thank you.
Did you try to restart your PC?
No
You need to turn it off now.
When the process will end, turn it on back again.
Open the browser you used when got this issue and don't agree to resume your session if it will ask.
Then we will try to clean your cache and cookies there.
So now, just turn off your PC.
Ok
Let me know when you will turn it back.
I turned off
Good. Now turn it on, *****.
I turned on now
Try to open the browser again.
Don't agree to Resume the session or Recover webpages you saw.
Let me know when you open the browser and describe what you see there. Or make a new photo.
They still lock please
Do you have exactly the same message?
Yes
Does it appear only when you open the browser?
They apper now
Can you make another photo, please?
A
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2666672
Thank you.
Can you press combination of Ctrl + Alt + Del on your PC?
You will see blue menu on the screen.
Choose Task Manager there.
Did you find it?
Yes I press
You need to find the your browser in Task Manager.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3353208
Task Manager, the last option on your screen.
Do you have Task Manager window on your screen now?
I send you the when I press the key you say
Yes
You should see the list of active programs in this Task Manager.
Find your browser in the list, click on it once.
At the bottom of the Task Manager you will End Task button. Press it.
Your browser should close after.
Let me know when you are done.
Which one I press switch user or sign out, task manager cancel please
Task Manager.
You press Task Manager to open it.
Yes I press that
Now Task Manager has to open on your screen. Like a program.
Yes
You should see the list of active programs in this Task Manager.
Find your browser in the list, click on it once.
At the bottom of the Task Manager you will End Task button. Press it.
Your browser should close after.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 5243628
Click once on Microsoft Edge.
Then at the bottom right corner you will see End Task button.
Click on it.
Thank you very much I appreciate your help
Check if the issue still persists.
Thank you, the screen now
Is it working correctly now?
Yes it working
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thank you have a good day Lord bless you...
Have a wonderful day too, *****!
Please feel free to contact us at any time. We'll be happy to help you.
Ok thank you very very much for your help I appreciate....
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice day!
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