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Unable to print and message is telling me to remove and reiinstall cartridge making sure it is inserted correctly
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please, follow the instruction below:
You have to reset the printer to recover from printer errors or failures.
- If your printer has a rechargeable battery, remove it.
- With the printer turned on, disconnect the power cord from the printer
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
Turn on the printer to complete the reset.
Thank you. I followed your instructions, and it appears to have worked.
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
I don't think so. Thank you again.
You are welcome!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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