Created: November 16, 2022

Trying to set up my Maxify printer MB 7100 error code is coming up

I turemed it off and restarted but that didn’t work
Last Edit: November 16, 2022
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Nice to meet you, *****!
What's the error code?
Customer Reply
MB2720 printer

7100
support code 7100
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I see
First, please power off the printer.
Customer Reply
Done
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thank you
Then please open the front cover and check for obstructions in the paper path
Don't touch the clear film (A) or the white belt (B)
Customer Reply
Empty and clear
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay
Customer Reply
Is the only plug a power plug?
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Make sure that the obstructions are not under the print head holder. If they are, move the holder to the right or left edge, depending on which edge makes it easier to remove the object.
When you move the print head holder, press either the right side or the left side of the print head holder with your fingertips and slide the print head holder slowly to the right edge or the left edge.
Customer Reply
Done
Alex Sherwin
Alex Sherwin Tech Expert & Writer
If any paper is found, hold it with your hands and slowly pull it out so that it will not tear.

Make sure that all paper pieces or other obstructions have been removed before closing the front cover
Customer Reply
No paper
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay
Open the rear cover and check for paper or other obstructions in the paper path.
Rotate the printer so that the rear side of the printer faces toward you.

If the protective material for the rear cover remains attached, remove it.
Customer Reply
I just pulled out an orange stopper. I’ll try to start it up again lol oops
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please open rear cover

Slide the rear cover to the left then open it.
Please let me know when you're done
Customer Reply
Yep paper jam! Thank you
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Okay, now we see what's the problem!
Pull out the paper slowly.
Customer Reply
Where does blank paper go for printing?
Alex Sherwin
Alex Sherwin Tech Expert & Writer
It loads in to a cassette in the front
Customer Reply
Got it
it’s setting up now thank you
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thank you as well *****! ☺️
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
no and again Thank you
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I am so pleased to see your issue got resolved!