Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What's the error code?
MB2720 printer
7100 support code 7100
I see First, please power off the printer.
Done
Thank you Then please open the front cover and check for obstructions in the paper path Don't touch the clear film (A) or the white belt (B)
Empty and clear
Okay
Is the only plug a power plug?
Make sure that the obstructions are not under the print head holder. If they are, move the holder to the right or left edge, depending on which edge makes it easier to remove the object. When you move the print head holder, press either the right side or the left side of the print head holder with your fingertips and slide the print head holder slowly to the right edge or the left edge.
Done
If any paper is found, hold it with your hands and slowly pull it out so that it will not tear.
Make sure that all paper pieces or other obstructions have been removed before closing the front cover
No paper
Okay Open the rear cover and check for paper or other obstructions in the paper path. Rotate the printer so that the rear side of the printer faces toward you.
If the protective material for the rear cover remains attached, remove it.
I just pulled out an orange stopper. I’ll try to start it up again lol oops
Please open the rear cover
Slide the rear cover to the left then open it. Please let me know when you're done
Yep paper jam! Thank you
Okay, now we see what's the problem! Pull out the paper slowly.
Where does blank paper go for printing?
It loads in to a cassette in the front
Got it
it’s setting up now thank you
Thank you as well *****! ☺️
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
no and again Thank you
I am so pleased to see your issue got resolved!