Created: October 12, 2022

Trying to install a 3rd screen, I think it recognized the monitor but it is black

Last Edit: November 14, 2022
Christine Tomas
Christine Tomas Tech Expert & Writer
Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Christine Tomas
Christine Tomas Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
thank you, you as well
Christine Tomas
Christine Tomas Tech Expert & Writer
Do you mean that you are trying to set up 3 monitors?
Customer Reply
I have my laptop screen, and two monitors
Christine Tomas
Christine Tomas Tech Expert & Writer
Have you checked if the third monitor is recognized by the laptop?
Customer Reply
I have display on the laptop and one monitor
on the tool bar on the bottom it has 3 desktops, but when I go to the settings it only shows 2
Christine Tomas
Christine Tomas Tech Expert & Writer
So when you go to the Display settings, it does not recognize the third monitor, right?
Customer Reply
correct
Christine Tomas
Christine Tomas Tech Expert & Writer
Does the monitor show the "no signal" message?
Customer Reply
I don't think so, just black
Christine Tomas
Christine Tomas Tech Expert & Writer
Try to turn off that monitor and turn back on
And tell me if the "No signal" message appear
Customer Reply
just says hdmi
Christine Tomas
Christine Tomas Tech Expert & Writer
I'm sorry, do you mean that your monitor shows the "HDMI" message?
Customer Reply
correct
Christine Tomas
Christine Tomas Tech Expert & Writer
Does your laptop have two HDMI ports?
Customer Reply
no only one, I install a docking station
Christine Tomas
Christine Tomas Tech Expert & Writer
Could you please try to connect your third monitor directly to the HDMI port in your laptop?
Customer Reply
omg that worked!!!
thank you
Christine Tomas
Christine Tomas Tech Expert & Writer
You are welcome!