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Trying to install a 3rd screen, I think it recognized the monitor but it is black
Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
thank you, you as well
Do you mean that you are trying to set up 3 monitors?
I have my laptop screen, and two monitors
Have you checked if the third monitor is recognized by the laptop?
I have display on the laptop and one monitor
on the tool bar on the bottom it has 3 desktops, but when I go to the settings it only shows 2
So when you go to the Display settings, it does not recognize the third monitor, right?
correct
Does the monitor show the "no signal" message?
I don't think so, just black
Try to turn off that monitor and turn back on
And tell me if the "No signal" message appear
just says hdmi
I'm sorry, do you mean that your monitor shows the "HDMI" message?
correct
Does your laptop have two HDMI ports?
no only one, I install a docking station
Could you please try to connect your third monitor directly to the HDMI port in your laptop?
omg that worked!!!
thank you
You are welcome!
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