Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
Printing worked fine yesterday. Today, when I try to print, it does NOTHING. If I try a test print, it works perfectly. I've unplugged both the USB cord and the power cord, waited 30 seconds and tried again. Nothing, I've restarted the computer. In order to shut the computer down, it made me uninstall Microsoft One Drive. Could that be it?
It could be one of the reasons.
*****, have you tried to factory reset the printer?
*****, have you tried to factory reset the printer?
Customer Reply
I don't know how.
Here is how you can do that:
1. Press and hold the power key on the control panel to power off the machine.
2. Press down the GO button and power the machine on.
3. Keep pressing GO until the Toner, Drum, and Paper LEDs are on.
4. Release GO. All LEDs will be off.
5. Press GO ten times. Your machine's printer settings will be reset.
1. Press and hold the power key on the control panel to power off the machine.
2. Press down the GO button and power the machine on.
3. Keep pressing GO until the Toner, Drum, and Paper LEDs are on.
4. Release GO. All LEDs will be off.
5. Press GO ten times. Your machine's printer settings will be reset.
Customer Reply
Did it. The Ready light was flashing during all 10 presses on the Go button,
Try to print something and then me the result.
Customer Reply
Nothing happens.
All of a sudden it printed. Don't know why.
All of a sudden it printed. Don't know why.
The Factory reset have worked.
Customer Reply
Thanks so much for your help.
You're very welcome!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No, that was it. Hopefully it'll stay working.
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
You too, bye!
😁
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