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Today my printer Brother HL-L2320D won't print from my computer
Short summary:
- Press and hold the power key on the control panel to power off the machine.
- Press down the GO button and power the machine on.
- Keep pressing GO until the Toner, Drum, and Paper LEDs are on.
- Release GO. All LEDs will be off.
- Press GO ten times. Your machine's printer settings will be reset.
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Printing worked fine yesterday. Today, when I try to print, it does NOTHING. If I try a test print, it works perfectly. I've unplugged both the USB cord and the power cord, waited 30 seconds and tried again. Nothing, I've restarted the computer. In order to shut the computer down, it made me uninstall Microsoft One Drive. Could that be it?
It could be one of the reasons. *****, have you tried to factory reset the printer?
I don't know how.
Here is how you can do that:
- Press and hold the power key on the control panel to power off the machine.
- Press down the GO button and power the machine on.
- Keep pressing GO until the Toner, Drum, and Paper LEDs are on.
- Release GO. All LEDs will be off.
- Press GO ten times. Your machine's printer settings will be reset.
Did it. The Ready light was flashing during all 10 presses on the Go button,
Try to print something and then me the result.
Nothing happens. All of a sudden it printed. Don't know why.
The Factory reset have worked.
Thanks so much for your help.
You're very welcome! Is there anything else I can do for you today?
No, that was it. Hopefully it'll stay working.
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
You too, bye!
