E04 error on Canon Pixma TS3160

Hanna Finley

Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Hanna Finley

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

I am having problems sending you a photo. At this moment, an orange light is on next to a triangle with a pair of pliers and a screwdriver inside the Triangle. Ill keep tying to send you a photo.

Hanna Finley

Would you be so kind to tell me more about your issue?

Customer Replay

On the LED screen, it shows E 0 4

Hanna Finley

Please specify, what device we are talking about?

Customer Replay

I'm so sorry but its a Canon Pixma TS3160

Hanna Finley

Okay, thank you
What is the problem with your printer?

Customer Replay

So sorry Hanna. I have never come across this problem

Hanna Finley

Usually, the error code E04 means that the FINE cartridge in your printer is not installed correctly.
To remove the cartridges you will need to push the output tray back in before opening the cover. Once cartridges have been removed they can be re-install them by firmly pushing them back in until they click into place. The cover must then be closed so that printing can be resumed.

Customer Replay

I have taken several photos and sent them to my computer. Now, I have been looking for them and they don't come up in the album where they should be.

Hanna Finley

Please check my message above.

Customer Replay

Let me try and put the cartridge in again.

Hanna Finley

Thank you

Customer Replay

Hanna, thank you so much. I just needed to print several pages for work and it has been dring me crazy. You hit the nail right on it's head. Problem was with the cartridges. I replaced them and it's working as it should. Thank you so much. I'll buy a new printer tomorrow. Thanks again.

Hanna Finley

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thank you. You saved me so much grief. Thanks again. I hope not to bother you again but I now know where to go if I have any printer problems. Have a great day or night.