Updated: April 04, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

Tablet keeps switching itself off

it is quite old

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you tell me the brand and the model of the tablet?

Customer Replay

amazon fire


Is it continue to switch off if you put it on a charger?

Customer Replay


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Got it, thank you! Can you describe the process in more detail? How fast it's switching off, what do you see before that and etc?

Customer Replay

i am in the middle of a game and it just goes black. so I switch it back on and go through the whole process again. very frustrating

Is that a one-time thing?

Customer Replay

no it can happen multiple times

Got it, thank you!
The last question is, is it turning off only when you open apps?

Customer Replay

any time when I am in the middle of a game, I dont use it otherwise

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Got it, thank you!
If you have no important data on your tablet, I would recommend resetting tablet to the factory settings:
Go to Settings > Device Options > Reset to Factory Defaults > Reset.

Customer Replay

just finished power off

So, have you powered it?

Customer Replay

it says optimizing system storage and applications may take 10 mins

Sure! Got it.
Still optimizing system?

Customer Replay


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What about now?

Customer Replay

i am at my home screen

Try to install the game you usually play and check, if it's going to turn off again.

Customer Replay

it hasnt turned off thank you as yet

*****, is there anything else I can do for you today?

Customer Replay

no thanks

Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

thanks bye

I am so pleased to see your issue got resolved!

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