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Tablet keeps switching itself off
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you tell me the brand and the model of the tablet?
amazon fire
Is it continue to switch off if you put it on a charger?
yes
Got it, thank you! Can you describe the process in more detail? How fast it's switching off, what do you see before that and etc?
i am in the middle of a game and it just goes black. so I switch it back on and go through the whole process again. very frustrating
Is that a one-time thing?
no it can happen multiple times
Got it, thank you!
The last question is, is it turning off only when you open apps?
any time when I am in the middle of a game, I dont use it otherwise
Got it, thank you!
If you have no important data on your tablet, I would recommend resetting tablet to the factory settings:
Go to Settings > Device Options > Reset to Factory Defaults > Reset.
just finished power off
Great!
So, have you powered it?
it says optimizing system storage and applications may take 10 mins
Sure! Got it.
Still optimizing system?
yes
Noted.
What about now?
i am at my home screen
Great!
Try to install the game you usually play and check, if it's going to turn off again.
it hasnt turned off thank you as yet
Great!
*****, is there anything else I can do for you today?
no thanks
Please feel free to contact us at any time. We'll be happy to help you.
thanks bye
I am so pleased to see your issue got resolved!
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