Created: November 9, 2022

Tablet keeps switching itself off

it is quite old
Last Edit: November 24, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
Can you tell me the brand and the model of the tablet?
Customer Reply
amazon fire
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Is it continue to switch off if you put it on a charger?
Customer Reply
yes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Got it, thank you! Can you describe the process in more detail? How fast it's switching off, what do you see before that and etc?
Customer Reply
i am in the middle of a game and it just goes black. so I switch it back on and go through the whole process again. very frustrating
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Is that a one-time thing?
Customer Reply
no it can happen multiple times
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Got it, thank you!
The last question is, is it turning off only when you open apps?
Customer Reply
any time when I am in the middle of a game, I dont use it otherwise
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Got it, thank you!
If you have no important data on your tablet, I would recommend resetting tablet to the factory settings:
Go to Settings > Device Options > Reset to Factory Defaults > Reset.
Customer Reply
just finished power off
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Great!
So, have you powered it?
Customer Reply
it says optimizing system storage and applications may take 10 mins
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Sure! Got it.
Still optimizing system?
Customer Reply
yes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Noted.
What about now?
Customer Reply
i am at my home screen
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Great!
Try to install the game you usually play and check, if it's going to turn off again.
Customer Reply
it hasnt turned off thank you as yet
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Great!
*****, is there anything else I can do for you today?
Customer Reply
no thanks
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
thanks bye
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I am so pleased to see your issue got resolved!