Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you tell me about the code in detail?
Could you tell me about the code in detail?
Customer Reply
I am sorry which code?
You said you need a code to access your laptop, tell me more about it
Customer Reply
The Lenovo TEchie I have talked to today thinks I may have unknowingly used a password and not noted it down and have locked up my tablet. the tablet when i switch it on presents me with a blue screen that asks me to unlock the tablet and presents me with a tablet that has a telephone style number pad. The technician thinks you can provide me with a code that will unlock the tablet. At the moment i feel frustrated as i have for the last fortnight been passed around from three to the Lenovo site and threes technicians and back to Lenovo and i still can not access my tablet.
I see
Could you send me a photo or a screenshot of your laptop screen?
I will try my best to help you, so take your time and feel free to add any additional details
Could you send me a photo or a screenshot of your laptop screen?
I will try my best to help you, so take your time and feel free to add any additional details
Customer Reply
I have two pictures of the screen how do we send it to you?
Do you see a clip icon on the screen?
You can press it and add a photo
You can press it and add a photo
Customer Reply
I am using my computer to talk to you and the pictures are on my phone
Got it
Customer Reply
I am sorry i can handle my computer but the internet is a problem to me
No problem, don't be sorry, that's why I'm here!
Could you just text me here what exactly it says when you are opening your laptop?
Could you just text me here what exactly it says when you are opening your laptop?
Customer Reply
Do you have an e-mail or whatsapp account we can send them to?
You can send them to our email: help@howly.com
Customer Reply
Sent
I will check it right now and get back to you, please wait here. Thank you!
Customer Reply
Subject is :*****
Thank you!
Okay, I think I have the instruction for you
Okay, I think I have the instruction for you
Customer Reply
Thank You
Let's try following these steps:
1. Power off your Lenovo tablet after forgot password.
2. Press Volume UP + Power button on the tablet. In the recovery menu use Volume button to select wipe data/factory reset option and use power button to confirm.
3. Reboot system and successfully unlock Lenovo android tablet.
Let me know if anything is unclear
1. Power off your Lenovo tablet after forgot password.
2. Press Volume UP + Power button on the tablet. In the recovery menu use Volume button to select wipe data/factory reset option and use power button to confirm.
3. Reboot system and successfully unlock Lenovo android tablet.
Let me know if anything is unclear
Customer Reply
Not Worked
At which step did the problem occur?
Customer Reply
I switched off the tablet Then pressed the volume button upward and switch back on
Let's try it again with me
Press power button really long
Keep pressing the “Power” button until the “Power Off” button appears on the screen. Tap on this button to switch off your tablet.
Did it work?
Press power button really long
Keep pressing the “Power” button until the “Power Off” button appears on the screen. Tap on this button to switch off your tablet.
Did it work?
Customer Reply
power off button worked
Super!
Long-press the “Volume Up” and “Power” buttons to direct your tablet into recovery mode. If the aforementioned key combinations don’t work, you can long press the “Volume Up,” “Volume Down” and “Power” keys together.
Try this and tell me how it's going
Long-press the “Volume Up” and “Power” buttons to direct your tablet into recovery mode. If the aforementioned key combinations don’t work, you can long press the “Volume Up,” “Volume Down” and “Power” keys together.
Try this and tell me how it's going
Customer Reply
trying
Take your time
Do you see anything on the screen yet?
Do you see anything on the screen yet?
Customer Reply
No going to retry
Okay, take your time
Customer Reply
we are getting fastboot at the boottom of the screen
Select it and press “Enter” button.
Customer Reply
done
Great
After pressing the “Enter” button, the factory reset process will begin automatically. Please wait patiently until it is finished. Later, your tablet will be unlocked and reset, and you can start setting up your tablet again.
I will wait with you until it's done to make sure that everything worked
After pressing the “Enter” button, the factory reset process will begin automatically. Please wait patiently until it is finished. Later, your tablet will be unlocked and reset, and you can start setting up your tablet again.
I will wait with you until it's done to make sure that everything worked
Customer Reply
how do we know if it is finished.
It will turn on automatically
Usually it takes up to 15 minutes but in some cases can take more time
Usually it takes up to 15 minutes but in some cases can take more time
Customer Reply
time for a cup of tea
That's true :)
How is it going so far?
How is it going so far?
Customer Reply
Very slowly
I understand
Just wanted to make sure that everything is okay
Did it turn on yet?
Just wanted to make sure that everything is okay
Did it turn on yet?
Customer Reply
No it is still saying FASTBOOT mode
Okay, got it
Are there any other options on the screen?
Are there any other options on the screen?
Customer Reply
I forgot the ... after the mode.
No afraid not
No afraid not
Could you specify please?
Customer Reply
the screen is blank apart from => before the FASTBOOT mode...
Can you click on it?
Customer Reply
have just done it but nothing happened. Sorry. I hope you get paid by the minute.
It's okay
Could you take a picture once again and send it to our email?
help@howly.com
Could you take a picture once again and send it to our email?
help@howly.com
Customer Reply
sent
Thanks!
Please keep the Power button pressed for 30 seconds or so. That'll forcibly turn off the tablet.
Please keep the Power button pressed for 30 seconds or so. That'll forcibly turn off the tablet.
Customer Reply
tablet off
Good.
Let's try following these steps:
1. Press Volume UP + Power button on the tablet. In the recovery menu use Volume button to select wipe data/factory reset option and use power button to confirm.
2. Reboot system and successfully unlock Lenovo android tablet.
Let's try following these steps:
1. Press Volume UP + Power button on the tablet. In the recovery menu use Volume button to select wipe data/factory reset option and use power button to confirm.
2. Reboot system and successfully unlock Lenovo android tablet.
Customer Reply
going round on circles. back to Fastboot
When you did 1st step, did you see the recovery menu?
Customer Reply
no
What did you see instead?
Customer Reply
blank screen followed by fastboot at the bottom of the screen
Again, please keep the Power button pressed for 30 seconds or so. That'll forcibly turn off the tablet.
Customer Reply
done
Please read the instruction carefully first and then follow these steps:
1. Press and hold the Volume Up and Power buttons. until the Lenovo logo appears, then release the
Power button.
2. Continue to hold the Volume Up button.
3. From the Android Recovery screen, select. Wipe data/factory reset.
4. Select. Yes.
5. Select. Reboot system now.
1. Press and hold the Volume Up and Power buttons. until the Lenovo logo appears, then release the
Power button.
2. Continue to hold the Volume Up button.
3. From the Android Recovery screen, select. Wipe data/factory reset.
4. Select. Yes.
5. Select. Reboot system now.
Customer Reply
pardon we do not have a Lenovo logo. Just a blank screen
You should have it, please follow the instruction precisely.
Customer Reply
hurray i have got a recovery screen
Perfect.
Now, do the rest of the steps.
Now, do the rest of the steps.
Customer Reply
how do i proceed where s yes/
After YES > Select Reboot system now.
Customer Reply
i am as far down as Wipe Factory settings but i cant see a yes button
Can you press Enter, when on Wipe Factory settings?
Customer Reply
there is no Enter on screen
Can you double-tap on it?
Customer Reply
i have done nothing has happened. the instructions at the top say use volume and power buttons. should i press the on/off button?
Navigate to Wipe data/factory reset and press the Power button once.
Customer Reply
i have Factory data reset
Okay, navigate to it and press the Power button once.
Customer Reply
should i select reboot system now?
Yes.
Customer Reply
I have the Lenovo screen now
Perfect, now wait for it to turn back on.
Customer Reply
Hello and Start
Good, now proceed to set it up.
Customer Reply
I think I can manage from here thank you so much for your invaluable help and patience
You're welcome!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Customer Reply
Yes a glass of wine in fact a bottle. come and share it with us.
I like your sense of humor!
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
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