Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Could you tell me about the code in detail?
I am sorry which code?
You said you need a code to access your laptop, tell me more about it
The Lenovo TEchie I have talked to today thinks I may have unknowingly used a password and not noted it down and have locked up my tablet. the tablet when i switch it on presents me with a blue screen that asks me to unlock the tablet and presents me with a tablet that has a telephone style number pad. The technician thinks you can provide me with a code that will unlock the tablet. At the moment i feel frustrated as i have for the last fortnight been passed around from three to the Lenovo site and threes technicians and back to Lenovo and i still can not access my tablet.
Could you send me a photo or a screenshot of your laptop screen?
I will try my best to help you, so take your time and feel free to add any additional details
I have two pictures of the screen how do we send it to you?
Do you see a clip icon on the screen?
You can press it and add a photo
I am using my computer to talk to you and the pictures are on my phone
I am sorry i can handle my computer but the internet is a problem to me
No problem, don't be sorry, that's why I'm here!
Could you just text me here what exactly it says when you are opening your laptop?
Do you have an e-mail or whatsapp account we can send them to?
You can send them to our email: email@example.com
I will check it right now and get back to you, please wait here. Thank you!
Subject is :*****
Okay, I think I have the instruction for you
Let's try following these steps:
Let me know if anything is unclear
At which step did the problem occur?
I switched off the tablet Then pressed the volume button upward and switch back on
Let's try it again with me
Press power button really long
Keep pressing the “Power” button until the “Power Off” button appears on the screen. Tap on this button to switch off your tablet.
Did it work?
power off button worked
Long-press the “Volume Up” and “Power” buttons to direct your tablet into recovery mode. If the aforementioned key combinations don’t work, you can long press the “Volume Up,” “Volume Down” and “Power” keys together.
Try this and tell me how it's going
Take your time
Do you see anything on the screen yet?
No going to retry
Okay, take your time
we are getting fastboot at the boottom of the screen
Select it and press “Enter” button.
After pressing the “Enter” button, the factory reset process will begin automatically. Please wait patiently until it is finished. Later, your tablet will be unlocked and reset, and you can start setting up your tablet again.
I will wait with you until it's done to make sure that everything worked
how do we know if it is finished.
It will turn on automatically
Usually it takes up to 15 minutes but in some cases can take more time
time for a cup of tea
That's true :)
How is it going so far?
Just wanted to make sure that everything is okay
Did it turn on yet?
No it is still saying FASTBOOT mode
Okay, got it
Are there any other options on the screen?
I forgot the ... after the mode.
No afraid not
Could you specify please?
the screen is blank apart from => before the FASTBOOT mode...
Can you click on it?
have just done it but nothing happened. Sorry. I hope you get paid by the minute.
Could you take a picture once again and send it to our email?
Please keep the Power button pressed for 30 seconds or so. That'll forcibly turn off the tablet.
Let's try following these steps:
going round on circles. back to Fastboot
When you did 1st step, did you see the recovery menu?
What did you see instead?
blank screen followed by fastboot at the bottom of the screen
Again, please keep the Power button pressed for 30 seconds or so. That'll forcibly turn off the tablet.
Please read the instruction carefully first and then follow these steps:
pardon we do not have a Lenovo logo. Just a blank screen
You should have it, please follow the instruction precisely.
hurray i have got a recovery screen
Now, do the rest of the steps.
how do i proceed where s yes/
After YES > Select Reboot system now.
i am as far down as Wipe Factory settings but i cant see a yes button
Can you press Enter, when on Wipe Factory settings?
there is no Enter on screen
Can you double-tap on it?
i have done nothing has happened. the instructions at the top say use volume and power buttons. should i press the on/off button?
Navigate to Wipe data/factory reset and press the Power button once.
i have Factory data reset
Okay, navigate to it and press the Power button once.
should i select reboot system now?
I have the Lenovo screen now
Perfect, now wait for it to turn back on.
Hello and Start
Good, now proceed to set it up.
I think I can manage from here thank you so much for your invaluable help and patience
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Yes a glass of wine in fact a bottle. come and share it with us.
I like your sense of humor!
I am so pleased to see your issue got resolved!
What about starting a discussion? Be the first to share your thoughts!