Updated: March 13, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

I need help setting up my new Paperwhite Special edition 11th edition kindle l have a code might have expired by now

Then nothing happens

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please tell the path that you are doing while setting up your Kindle?


Customer Replay

trying to set up new kindle on the kindle
Have got code but nothing happens when tap on it

So, you are trying to log in to your Amazon account now, typing in OTP and nothing happens, right?

Customer Replay


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Okay. What do you see after entering your OTP? Is there a chance to take a picture of the Kindle's screen and send me, *****?

Customer Replay

Have sent picture

To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2784275

Thank you for the picture!
*****, please follow those steps one more time:

  1. Connect to the Internet on a computer and sign in to your Amazon account ---> https://www.amazon.com/log/s?k=log+in
    Navigate to the Manage Your Kindle page.
  2. Click the "Register A Kindle" link in the "Your Kindle Account" menu.
  3. Type your Kindle's serial number in the indicated field. To find this number, open your Kindle's Settings menu and select "Device Info."
  4. Click the "Register" button. Your Kindle is now linked to your Amazon account.
Customer Replay

Thank you will try thst

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My pleasure!
Please, follow the instructions above and update me on the results

Customer Replay

Will do

Thank you in advance!

Customer Replay

Yes was very helpful and patient. Everything happens at once

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

And you

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Thank you!

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