Updated: March 11, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

T3 ProTrue Wireless Earbuds from Kogan don’t seem to be charging as they only work for a few seconds before they turn off

Also they don’t alight with a blue light as they’re supposed to when they’re charging.

Hello, thank you for using Howly.
Check if the protective film is removed from the contact surfaces on the ProTrue Wireless Earbuds.


Customer Replay

i’ve removed the protective film. Should I try to charge them now?

Customer Replay

ok, now the blue light appear on the buds indicating that they’re being charged. 👍🏼

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No, you’ve answered my enquiry. Maybe they should state that you need to remove the protective Gil on the buds in the manual?

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Well, that should be in the manual, I think.

Customer Replay

Thanks for your assistance.

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay


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