Hello, thank you for using Howly.
Have you tried restarting your Charge 5?
Yes. I have tried to charge it on 2 different chargers but to no avail.
Does it respond to touch?
No
Please carry out the following steps to reset your Charge 5 device:
Do you mean the long bar on both sides of the watch?
This hasn't worked
No, there is a button on the charging cable itself
Please see the round button on the USB-facing connector
Found it. It has started up, but need to pair it
Do you have the Fitbit app on your phone?
Yes, all seems to be working again, thank you very much for your help
You are welcome, *****!
Is there anything else I can do for you today?
No thank you
Actually, out of interest, what caused this to happen?
It's hard to say. Could be anything: connectivity issue, software glitch etc
If it ever becomes unresponsive again, please carry out the same steps to revive it
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