Updated: April 03, 2023
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by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

My problem is when I try to use the speaker it either does not stay on more than 30 seconds

and if is on I will still not get any sound. While running a test I do get the test sound.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
May I have the name and model of your speaker?

Customer Replay

Karmon/Hardon Onyx 5

image

Thank you!
What troubleshooting have you done so far?

Customer Replay

Just one test from the my computer that I’m hooked up with. It was a single tone setting and it worked every time.

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Noted! Thank you!

Customer Replay

I no longer show the Blue tooth emblem on my computer so I am not sure, this may be the issue if I am not getting any music. I get the website but not getting the music. What do you think?

Can you please provide me with the model of your computer?

Customer Replay

hp

Thank you!
Did you try to connect your speaker via Bluetooth?

Customer Replay

Yes sir and it will connect for a very short time and then disconnects but as I mentioned, the music from the application is not getting to the speaker

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Noted, thank you!
Do you have Windows 10 or Windows 11 on your computer?

Customer Replay

10?

Thank you!
Can you try to click on the windows button on your keyboard?

Customer Replay

It takes me to another menus page

Yes! Can you see the search bar?

Customer Replay

at the bottom, yes sir

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Try to search your BLUETOOTH settings. Type the word Bluetooth in the search bar.

Customer Replay

i am not seeing the search bar but I hit the Bluetooth emblem and the message reads Bluetooth file not completed

Can you see the ADD BLUETOOTH DEVICE?

Customer Replay

I can pull up my Bluetooth devices, yes

Can you try to connect the speaker?

Customer Replay

i take that back. It is no longer showing me or giving me the option to load my Bluetooth devices. Great

Can you reload your computer, please?

Customer Replay

Ok I have it now

Take your time!

Customer Replay

i am now connecting the speaker

Customer Replay

The speaker goes to connected only for a second and then goes back to paired

Noted, thank you!
Did you try to connect some other devices to your computer?

Customer Replay

nothing else listed shows connected but. Only paired

Did you try to connect your speaker to your phone? Or any other device?

Customer Replay

Yes, it played from the ph. last night

Noted, thank you!

Customer Replay

Ok, now it shows connected. I will try againn to play my music

Okay, take your time!

Customer Replay

Nope. It just goes back to the blinking light and showing paired

Noted, thank you!
Make sure the volume of your computer isn't set to mute. Close and re-open the audio playback app. Turn off the Bluetooth® function of your computer, and then turn it on again. Delete the speaker from the list of paired Bluetooth devices, and then pair it again.

Customer Replay

Going to give it another try right now

Take your time!
Did you check your volume isn't set to mute?

Customer Replay

THAT’S IT. BEAUTIFUL!!!!!????#%%#}}{{

Did you connect it?

Customer Replay

Yes Sir

Great!
Congratulations!
Is there anything else I can do for you today?

Customer Replay

That’s it. Thank you!

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