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I have a Bluetooth speaker that keeps cutting out when I use it with my pc
Hello, thank you for using Howly.
What is the model of your speaker?
By the way, I signed up for total tech in December when I bought my 65" tv
taotronics is the speaker
But the speaker is for a 6 year old Dell desktop
What is the model of your Taotronics speaker?
TT SK028
Thank you for the clarification!
What happens when you connect your speaker to computer?
6 notes are played
I see
When does the problem occur?
After that, I have to push the knob on the side twice really fast and then it is connected
Noted, thanks :)
It started by cutting out now and then and now it is dead
I see
Is it fully charged, *****?
It is always plugged into a USB port..
I have tried moving it around
What else troubleshooting have you done so far?
That about covers it. Someone onoline helped my update windfows
Is it updated already?
I believe sso. When I called back, they were suddenly not helpful anymore
What is the Windows version running on your computer?
10
Got you
Did you try to reboot your speaker?
I mean to turn it off and then back on
I power it off and back on by pulling the usb
Are you able to connect it now?
I get the five notes, then push the knob on the side quickly which generates 4 ascending notes and a short ringing sound. Usually the speaker works at that poiint
Is it working at the moment, *****?
No, it has not worked in a week unless I connect to it with my phone.
Got you!
From the Windows desktop, navigate:
The start menu > Settings > Devices.
done
From the left-pane, select Bluetooth & other devices.
If Off, select the Bluetooth switch to turn ON
It is already ON
Great then!
Select the Bluetooth connection which refer to your speaker, please
It is not on the list. I think I removed it before.
Are you sure? Please, double-check it, *****
Nope, it is gone
Well
*****, do you have any other Bluetooth devices with you?
I have my phone and the speaker works with it.
Yes, I remember that.
It would be a nice option to connect another Bluetooth device to your PC and check if it works. ( if you have such an option)
A wired connection or bluetooth?
Bluetooth one
It said "couldn't connect" after a while.
*****, can you please go into the "Settings" of your phone and check Bluetooth connections now?
bluetooth is turned on
I see
Please, check whether your Speaker is connected to the phone.
It may cause a connectivity problem on your PC
do phones come with usb ports?
Ports availability depends on the particular phone model, *****.
I mean, a Bluetooth connection between your phone and speaker
The phone works with the bluetooth speaker
I understand
Please, turn off your Bluetooth on the phone.
I wonder if I should not take the PC into a repair place or best buy so install a new bluetooth card
We need to figure out the source of the problem, *****.
bluetooth turned off
Great!
Please, unplug your speaker and restart it.
Please let me know once it's done.
done
- Plug the sound bar to power, press and hold the "Power Button" until a beep is heard. The device is in the Bluetooth mode initially.
- When the indicator starts to flash fast, activate the Bluetooth function on your device and search for devices nearby.
Please let me know when you're done with that.
The sound bar is hooked up to a usb netword. I held the power bar on the speaker but it did nothing until I released it. Then I heard the faamiliar notes. I cannot search for devices nearby my speaker because there is not display.
Is your LED light blinking fast?
medium fast
soliid blue blinking white
Please, enter the Bluetooth settings on your PC
From the Windows desktop, please navigate:
The start menu > Settings > Devices.|From the left-pane, select Bluetooth & other devices.
the trotanoics does not apear. Should I add a bluetooth device?
Press and hold the Play / Pause button on your speaker to enter the pairing mode.
there is not play pause nutton on the speaker. I think I might be better off just bringing it into best buy and let them figure it out. I appreciate the help
I am doing my best to help you, *****!
Press the Volume Knob twice to turn on Bluetooth® mode. The Bluetooth® indicator will flash blue and white alternately indicating the soundbar is in pairing mode now.
Please, follow the instruction above and let me know once it's done
It makes 4 ascending beeping notes
My experience is that it normally pairs after I hear that
Is the Bluetooth® indicator flashing blue and white alternately?
Now, all I get is a red X over the little speaker icon in the lower right
yes
Great
Turn on the Bluetooth® function on your computer, please .
It looks like it is already on
Do you see the TaoTronics device in the list?
no
I think I may have deleted it before.
Please, turn off and then back to ON the Bluetooth on your PC
that used to work.
it still does not show up buy I can add a bluetooth device
Sure, tap on it , please.
It finally worked
Good job, *****!!
Have you connected your speaker to the PC eventually?
Yes, just played a short video
Well done!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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