Please help me get my phone activated

Expert: Aleksandr Kamennyi

How to Activate Any iPhone for Use With Cellular Service

Aleksandr Kamennyi (Expert): Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer: *****

Aleksandr Kamennyi: Nice to meet you, *****!

Customer: same here

Aleksandr Kamennyi: Do you need to activate your SIM or the phone itself?

Customer: i had someone trying this nmorning b0ut got half way threw

Aleksandr Kamennyi: Unfortunately, I don’t see any chats with you before.

Customer: i wanna keep my same no. but it locked up in my new phone

Aleksandr Kamennyi: Could you tell me which phone you have?

Customer: no we did this on the phone this morning
Customer: i bouhgt the TCL30 z

Aleksandr Kamennyi: And your SIM doesn’t work?

Customer: my no i wanted to keep was *****

Aleksandr Kamennyi: Which mobile provider do you have?

Customer: half of my phone woork, can

Aleksandr Kamennyi: Please, answer my previous question.

Customer: straight talk

Aleksandr Kamennyi: Thank you.

Customer: my new phone *****

Aleksandr Kamennyi: Okay.

Customer: sim card no. *****

Aleksandr Kamennyi: Did you have a SIM card in your old phone?Aleksandr Kamennyi: Or eSIM.

Customer: yes

Aleksandr Kamennyi: Did you put it in your new phone?

Customer: no they told me not to since it already has a new o9ne

Aleksandr Kamennyi: Could you please clarify who told you that?

Customer: my old phpone dont even work either ,now im without a phone
Customer: straight talk employees in Customer care

Aleksandr Kamennyi: May I ask you to put your SIM card in the new phone?

Customer: just a min

Aleksandr Kamennyi: Sure.

Customer: 1m

Aleksandr Kamennyi: Take your time.

Customer: im starting it rihgt now

Aleksandr Kamennyi: Okay.

Customer: it looks like it wants to work

Aleksandr Kamennyi: Do you mean the issue is solved?

Customer: yes

Aleksandr Kamennyi: Great!
Aleksandr Kamennyi: Is there anything else I can do for you today?

Customer: no thank you,very much

Aleksandr Kamennyi: I wish you have a good day!