Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
*****
Nice to meet you, *****!
same here
Do you need to activate your SIM or the phone itself?
i had someone trying this nmorning b0ut got half way threw
Unfortunately, I don't see any chats with you before.
i wanna keep my same no. but it locked up in my new phone
Could you tell me which phone you have?
no we did this on the phone this morning
i bouhgt the TCL30 z
And your SIM doesn't work?
my no i wanted to keep was *****
Which mobile provider do you have?
half of my phone woork, can
Please, answer my previous question.
straight talk
Thank you.
my new phone *****
Okay.
sim card no. *****
Did you have a SIM card in your old phone? Or eSIM.
yes
Did you put it in your new phone?
no they told me not to since it already has a new one
Could you please clarify who told you that?
my old phpone dont even work either ,now im without a phone
straight talk employees in Customer care
May I ask you to put your SIM card in the new phone?
just a min
Sure.
1m
Take your time.
im starting it rihgt now
Okay.
it looks like it wants to work
Do you mean the issue is solved?
yes
Great!
Is there anything else I can do for you today?
no thank you,very much
I wish you have a good day!
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