Updated: March 21, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

None of my devices will connect to my Wi-Fi

They were working fine at 5am this morning but not now. I am in Indiana and my son is at the house in Oklahoma with no Wi-Fi and we us3 the Wi-Fi to make calls.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Does it say something when you try to connect?

Customer Replay

it says could not find network *****

Have you tried to restart your Wi-Fi router?

Customer Replay

yes my son said he unplugged it and plugged it back in

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Okay, do you remember your router's name?

Customer Replay

no where would I find that

Are you able to check the bottom side of your router? Maybe just brand name?

Customer Replay

it is the router that came with our Starlink equipment

Does it look like this?


Customer Replay


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Could you take a photo, please?

Customer Replay

i have the serial #*****
trying to get him to send me a picture

Okay, thank you

Customer Replay

Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 2958061

Okay, got it
Thank you
Do you have rectangular or circular Starlink?

Customer Replay

Rectangular. I had him check all the cables and they were fine

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Could you try these steps again, please?

  1. Unplug from power and then plug back in 3 times in a row on (2-3 second interval).
  2. It will take a few minutes for the router to restart.
  3. From the list of available Wi-Fi connections, connect to the network named "STARLINK" or "STINKY".
  4. You’ll be prompted to change your Network ID and password.
  5. Unplug the mesh from power and then plug back in three times in a row.
  6. When repairing the node, make sure to connect to your main Starlink router's network.
  7. About two minutes later, on the Starlink App you will receive a notification: "PAIR MESH NODE".
Customer Replay

before I have him do that what should the security be set to

Excuse me, what security are you talking about?

Customer Replay


Do you mean the security type of your Wi-Fi?

Customer Replay


Customer Replay

he’s working on the steps you gave me now

Please, let me know if something is wrong

Customer Replay

its working now

Did you connect to your Starlink?

Customer Replay

yes he was able to connect on his phone and is going to try the tv next. Thank you for your help

You are welcome!
I am so pleased to see your issue got resolved!

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