Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Does it say something when you try to connect?
Does it say something when you try to connect?
Customer Reply
it says could not find network *****
Have you tried to restart your Wi-Fi router?
Customer Reply
yes my son said he unplugged it and plugged it back in
Okay, do you remember your router's name?
Customer Reply
no where would I find that
Are you able to check the bottom side of your router? Maybe just brand name?
Customer Reply
it is the router that came with our Starlink equipment
Does it look like this?
Customer Reply
No
Could you take a photo, please?
Customer Reply
i have the serial #*****
pn #*****/E.
im trying to get him to send me a picture
pn #*****/E.
im trying to get him to send me a picture
Okay, thank you
Customer Reply
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 2958061
Type: image/jpeg
Size: 2958061
Okay, got it
Thank you
Do you have rectangular or circular Starlink?
Thank you
Do you have rectangular or circular Starlink?
Customer Reply
Rectangular. I had him check all the cables and they were fine
Could you try these steps again, please?
1. Unplug from power and then plug back in 3 times in a row on (2-3 second interval).
2. It will take a few minutes for the router to restart.
3. From the list of available Wi-Fi connections, connect to the network named "STARLINK" or "STINKY".
4. You’ll be prompted to change your Network ID and password.
OR
1. Unplug the mesh from power and then plug back in three times in a row.
2. When repairing the node, make sure to connect to your main Starlink router's network.
3. About two minutes later, on the Starlink App you will receive a notification: "PAIR MESH NODE".
1. Unplug from power and then plug back in 3 times in a row on (2-3 second interval).
2. It will take a few minutes for the router to restart.
3. From the list of available Wi-Fi connections, connect to the network named "STARLINK" or "STINKY".
4. You’ll be prompted to change your Network ID and password.
OR
1. Unplug the mesh from power and then plug back in three times in a row.
2. When repairing the node, make sure to connect to your main Starlink router's network.
3. About two minutes later, on the Starlink App you will receive a notification: "PAIR MESH NODE".
Customer Reply
before I have him do that what should the security be set to
Excuse me, what security are you talking about?
Customer Reply
wifi
Do you mean the security type of your Wi-Fi?
Customer Reply
yes
WPA2
Customer Reply
he’s working on the steps you gave me now
Okay
Please, let me know if something is wrong
Please, let me know if something is wrong
Customer Reply
its working now
Did you connect to your Starlink?
Customer Reply
yes he was able to connect on his phone and is going to try the tv next. Thank you for your help
You are welcome!
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
No comments yet...
Comments