Created: January 31, 2023

Someone’s getting on my internet

Last Edit: January 31, 2023
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Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
Please, could you specify what service you're referring to?
Customer Reply
Internet
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Do you mean someone is accessing your Wi-Fi network?
Customer Reply
Yes
They have my username and password
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Do you want to reset the password?
Customer Reply
User name and password
I change my password
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Can you please specify both the brand and the model of your router?
Customer Reply
Dualbrand - XF SETUP -E5EA
Dualbrand -netgear
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
And who is your internet provider?
Customer Reply
Comcast/Xfinity
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
You should reset your router to restore factory default settings:
Locate the Reset button on the back of your router.
With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 15 seconds.
Wait for the router to fully reset and power back on.
Customer Reply
Ok
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Take your time
Customer Reply
K
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Let me know if anything is unclear
Customer Reply
3light on others blinking
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Did you reset it?
Customer Reply
I please the pin in
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Now press and hold the Reset button for 15 seconds
Customer Reply
On top
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
First: locate the Reset button on the back of your router
Customer Reply
Did
Light blinking on top of box
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Wait for the router to fully reset and power back on
Customer Reply
Can u send a link
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Link for what, exactly?
Customer Reply
Telling me how to reset, because it's taking so long to come back on
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Which step is unclear?
Customer Reply
What's the next step after fully loaded.. how do I reset
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Can you send an image of how it looks right now?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Try
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Take your time
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4302076
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Locate the Reset button on the back of the gateway and use a non-metallic pointed object to hold in the Reset button for 30 seconds until all the LED lights power off. If your gateway does not have a Reset button, locate the WPS button and hold it for 30 seconds.
Customer Reply
K
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Please let me know once it's done.
Customer Reply
Done
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Now your username and password should be the default ones on the back side of the router, so the person can't access it anymore
Customer Reply
Ok, thank u
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thank u very much .. good day
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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