Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please, could you specify what service you're referring to?
Internet
Do you mean someone is accessing your Wi-Fi network?
Yes
They have my username and password
Do you want to reset the password?
User name and password
I change my password
Can you please specify both the brand and the model of your router?
Dualbrand - XF SETUP -E5EA
And who is your internet provider?
Comcast/Xfinity
You should reset your router to restore factory default settings:
Locate the Reset button on the back of your router.
With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 15 seconds.
Wait for the router to fully reset and power back on.
Ok
Take your time
K
Let me know if anything is unclear
3light on others blinking
Did you reset it?
I please the pin in
Now press and hold the Reset button for 15 seconds
On top
First: locate the Reset button on the back of your router
Did
Light blinking on top of box
Wait for the router to fully reset and power back on
Can u send a link
Link for what, exactly?
Telling me how to reset, because it's taking so long to come back on
Which step is unclear?
What's the next step after fully loaded.. how do I reset
Can you send an image of how it looks right now?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Try
Take your time
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4302076
Locate the Reset button on the back of the gateway and use a non-metallic pointed object to hold in the Reset button for 30 seconds until all the LED lights power off. If your gateway does not have a Reset button, locate the WPS button and hold it for 30 seconds.
K
Please let me know once it's done.
Done
Now your username and password should be the default ones on the back side of the router, so the person can't access it anymore
Ok, thank u
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thank u very much .. good day
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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