Updated: March 18, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

Someone's getting on my internet

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Please, could you specify what service you're referring to?

Customer Replay

Internet

author

Do you mean someone is accessing your Wi-Fi network?

Customer Replay

Yes
They have my username and password

banner 3
author

Do you want to reset the password?

Customer Replay

User name and password
I change my password

author

Can you please specify both the brand and the model of your router?

Customer Replay

Dualbrand - XF SETUP -E5EA

image

author


And who is your internet provider?

Customer Replay

Comcast/Xfinity

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author

You should reset your router to restore factory default settings:
Locate the Reset button on the back of your router.
With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 15 seconds.
Wait for the router to fully reset and power back on.

Customer Replay

Ok

author

Take your time

Customer Replay

K

author

Let me know if anything is unclear

Customer Replay

3light on others blinking

banner 9
author

Did you reset it?

Customer Replay

I please the pin in

author

Now press and hold the Reset button for 15 seconds

Customer Replay

On top

author

First: locate the Reset button on the back of your router

Customer Replay

Did
Light blinking on top of box

author

Wait for the router to fully reset and power back on

Customer Replay

Can u send a link

author

Link for what, exactly?

Customer Replay

Telling me how to reset, because it's taking so long to come back on

author

Which step is unclear?

Customer Replay

What's the next step after fully loaded.. how do I reset

author

Can you send an image of how it looks right now?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Try

author

Take your time

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4302076

author

Locate the Reset button on the back of the gateway and use a non-metallic pointed object to hold in the Reset button for 30 seconds until all the LED lights power off. If your gateway does not have a Reset button, locate the WPS button and hold it for 30 seconds.

Customer Replay

K

author

Please let me know once it's done.

Customer Replay

Done

author

Now your username and password should be the default ones on the back side of the router, so the person can't access it anymore

Customer Replay

Ok, thank u

author

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thank u very much .. good day

author

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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