Someone's getting on my internet

Nice to meet you, *****!
Please, could you specify what service you're referring to?

Do you mean someone is accessing your Wi-Fi network?

Do you want to reset the password?

Can you please specify both the brand and the model of your router?

And who is your internet provider?

You should reset your router to restore factory default settings:
Locate the Reset button on the back of your router.
With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 15 seconds.
Wait for the router to fully reset and power back on.

Take your time

Let me know if anything is unclear

Did you reset it?

Now press and hold the Reset button for 15 seconds

First: locate the Reset button on the back of your router

Wait for the router to fully reset and power back on

Link for what, exactly?

Which step is unclear?

Can you send an image of how it looks right now?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Take your time

Locate the Reset button on the back of the gateway and use a non-metallic pointed object to hold in the Reset button for 30 seconds until all the LED lights power off. If your gateway does not have a Reset button, locate the WPS button and hold it for 30 seconds.

Please let me know once it's done.

Now your username and password should be the default ones on the back side of the router, so the person can't access it anymore

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?