Updated: May 15, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

Need help resetting up my fitbit versa 3

Opened app on phone requested my email address but would not accept my password. Nor does it give an option to change password if you have forgotten yours.

Hello, thank you for using Howly.
Let`s try to reset your Versa 3 using the web version instead.


Kindly proceed to the following page: https://www.fitbit.com/login/forgotPassword
Once the page is opened, kindly type in the email address associated with your Fitbit account and click 'Send'.

Customer Replay

Ok, Changed password on computer, but when tried new to enter on phone states email address I provided is already taken by another fitbit account

I see, kindly try to restart the application on your phone

Customer Replay

I did while I was working It looks like it is working fine now. Thanks!!!!!!!!!!!!!!!

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

Trying to get it to work now but I am slow at these things Will contact later if I get stuck Have a good day!

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Sure no problem!
If you have any other questions, I'll be happy to help you out!

Customer Replay

No I'm ok

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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