To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3644192

Oleksandr Kamennyi

Let me check
So after you click on OK, it does not react, right?

Customer Replay

Correct

Oleksandr Kamennyi

Got it
Could you specify the iPhone model?

Customer Replay

i will need to check my phone details. Please wait

Oleksandr Kamennyi

Sure

Customer Replay

iPhone 7. Model matches the number on the sign- 15.6.1

Oleksandr Kamennyi

Thanks a lot!
Please follow these instructions:

Hold down the Volume Down button on the left side of the device and the Sleep/Wake button on the right side of the device at the same time.
Now, hold the buttons for approximately 10 seconds until the screen goes dark and an Apple logo appears on the screen.
Release the buttons and wait while your iPhone restarts.

Customer Replay

Thank you. That has worked.

Oleksandr Kamennyi

Awesome! :)
I’m glad I was able to get that sorted out for you! Is there anything else I can assist you with today?

Customer Replay

no that is all

Oleksandr Kamennyi

Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you :)

Customer Replay

thanks again