Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
*****
Nice to meet you, *****!
Could you please take a photo of your wife's iPhone and send the photo to me in this chat?
Not sure how to send the photo. Are we on messanger?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3644192
Let me check
So after you click on OK, it does not react, right?
Correct
Got it
Could you specify the iPhone model?
i will need to check my phone details. Please wait
iPhone 7. Model matches the number on the sign- 15.6.1
Thanks a lot!
Please follow these instructions:
Thank you. That has worked.
Awesome! :)
I’m glad I was able to get that sorted out for you! Is there anything else I can assist you with today?
no that is all
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you :)
thanks again
Of course, happy to help :)
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