Created: November 18, 2022

My USB keyboard says ‘setup blocked by group policy’ and won’t work.

Last Edit: November 24, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
Can you specify the device with which that keyboard refuses to work?
Customer Reply
PC tower. Made by pc specialist
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, what operation system is it running?
Customer Reply
Windows 10
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Can you take me a screenshot or photo of that error you have?
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 5746019
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Alright, got it.
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 5834341
My mouse looks the same, but that is working fine.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, is your keyboard also manufactured by Razer?
Customer Reply
Nope. Keyboard is HP.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Got you.
Is it connected to a frontal USB port or the one on the back?
Customer Reply
Front at moment, but doesn't work on back one either.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, connect it to a back one, please.
And in the 'Start' menu type device manager and open it, please.
Customer Reply
Okay
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 8813397
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, good.
Right-click on that keyboard here > Properties > Driver > Update driver
If it will give you an error - take me a photo of it, please.
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 6458193
Already installed.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Got you.
Try to Uninstall Device and use 'Scan for hardware changes' button to reinstall the keyboard driver.
Customer Reply
It's working :D I "delete the drive software for this device" and then "scan for hardware changes"
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Glad to hear that!
Is there anything else I can do for you today?
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 5721104
Nope. Thanks for the help.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
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