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My USB keyboard says 'setup blocked by group policy' and won't work.
Short summary:
- Check physical connections: Ensure the keyboard is properly connected to your device.
- Restart your computer: Restarting can fix temporary software issues.
- Update keyboard driver: Visit the manufacturer's website and install the latest driver.
- Try to uninstall device and use 'Scan for hardware changes' button to reinstall the keyboard driver.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you specify the device with which that keyboard refuses to work?
PC tower. Made by pc specialist
Ok, what operation system is it running?
Windows 10
Can you take me a screenshot or photo of that error you have?
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 5746019
Alright, got it.
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 5834341
My mouse looks the same, but that is working fine.
Ok, is your keyboard also manufactured by Razer?
Nope. Keyboard is HP.
Got you.
Is it connected to a frontal USB port or the one on the back?
Front at moment, but doesn't work on back one either.
Ok, connect it to a back one, please.
And in the 'Start' menu type device manager and open it, please.
Okay
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 8813397
Ok, good.
Right-click on that keyboard here > Properties > Driver > Update driver
If it will give you an error - take me a photo of it, please.
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 6458193
Already installed.
Got you.
Try to Uninstall Device and use 'Scan for hardware changes' button to reinstall the keyboard driver.
It's working :D I "delete the drive software for this device" and then "scan for hardware changes"
Glad to hear that!
Is there anything else I can do for you today?
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 5721104
Nope. Thanks for the help.
Thank you for chatting with us today!
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