Updated: April 05, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

My touchpad on my computer has randomly become unresponsive

Is there a way i can restart the touchpad

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Can you please tell me the model of your computer?

Customer Replay

how do i find out the model

Like please tell me if it's HP or Lenovo for example

Customer Replay

it has an intel core i5, 10th gen


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Please try this:

  1. Select the Windows logo key + I
Customer Replay

i have just tried all this and it hasn’t worked

What else have you tried?

Customer Replay

what you have sent i have tried
is there anything else i can try please

Search for and select Device Manager it won’t let me right click the mice and other pointing devices

Customer Replay

i can’t see the mouse on the screen when i’m on the driver option
there is no where for me to select properties
it’s my touchpad that won’t work so i can’t see a mouse on my screen

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Select View, then Show Hidden Devices it says my driver is updated
ok. Please check if touchpad works in a Safe Mode

Customer Replay

do i do that

  1. Press Windows logo key + X on the keyboard.
  2. Hold the Shift key while clicking Restart from Shut down or sign out menu.
  3. Select Troubleshoot > Advanced options > Startup Settings >Restart.
  4. After the PC restarts, a list of options will be shown. Select 4 or F4 or Fn+F4 to start the PC in Safe Mode. If using the Internet, select 5 or F5 or Fn+F5 for Safe Mode with Networking.
Customer Replay

thank you it’s working

That is good news!

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